Cash Operations Associate

Chubb•Philadelphia, PA

13h

About The Position

The Cash Operations Associate supports daily cash operations within the Billing and Collections Shared Services organization. The role processes cash-related transactions, researches and resolves unidentified cash, manages disbursements and bank reversals, and supports billing and collections escalations. It requires accuracy, timeliness, attention to detail, the ability to work across multiple financial systems, and effective collaboration with internal teams and offshore partners.

Requirements

High school diploma or equivalent required.
Strong attention to detail and commitment to accuracy.
Basic analytical, research, and problem-solving skills.
Ability to manage multiple priorities and meet established deadlines.
Effective written and verbal communication skills.
Ability to work collaboratively with internal teams and offshore partners.
Ability to learn multiple financial systems.
Willingness to learn established procedures, apply sound judgment, and escalate issues appropriately.

Nice To Haves

Associate degree in accounting, finance, or a related field preferred.
Prior experience in cash operations, payment processing, accounts receivable, or a related administrative role is a plus.

Responsibilities

Process cash disbursements, refunds, bank reversals, and other cash-related transactions accurately and within established timelines.
Research and resolve unidentified cash, unapplied payments, and other outstanding cash items.
Investigate billing and collections escalations and coordinate with appropriate teams to facilitate timely resolution.
Review payment details, account information, and supporting documentation to determine appropriate processing and disposition.
Monitor outstanding items, follow established procedures, and escalate complex or unresolved issues as needed.
Maintain accurate transaction records and supporting documentation in accordance with operational controls and procedures.
Collaborate with internal business partners, billing and collections teams, and offshore resources to support efficient daily operations.
Use multiple financial and policy administration systems to research, process, and resolve cash-related transactions.
Prepare and maintain daily reports to track processing volumes, outstanding items, and work completion.
Identify recurring issues and communicate opportunities to improve processing efficiency, accuracy, and service delivery.
Adhere to established quality standards, service-level agreements, and internal control requirements.