Cash Office Clerk

Festival Foods • Appleton, WI

18h • Onsite

About The Position

The Cash Office Clerk supports daily Guest Services operations by following company policies and procedures, meeting departmental goals, and responding to business needs. The role helps maintain store profitability through accurate cash-office balancing, cash management, and collaboration with the Guest Services team. The position reports to the Guest Services Manager and is based at the Appleton – Northland store.

Requirements

• High school education or an equivalent combination of education and experience.
• Strong attention to detail and accuracy in cash handling and data entry.
• Ability to use point-of-sale systems, bookkeeping software, and cash-management tools, and to process information and merchandise through a register system.
• Basic technical proficiency, ability to troubleshoot equipment, and willingness to learn and operate required equipment.
• Strong communication and interpersonal skills when communicating with associates, leaders, and guests.
• Ability to remain calm and handle difficult situations effectively.
• Strong organizational skills and ability to read, count, and write accurately.
• Ability to multitask and meet deadlines.
• Ability to work early mornings and varied hours or days, including weekends and holidays as needed.
• Ability to move around the cash recycler, cash office, registers, and store; bend, stoop, and kneel regularly; and use fine finger and broad manual dexterity and eye-hand-foot coordination to operate equipment.
• Physical ability to sit for 2–3 hours, stand for extended periods, and move and handle cash trays, cash and coin deliveries, merchandise boxes, and fixtures throughout the store. Standing may account for up to 80% of the work, and some lifting may be required.

Nice To Haves

• Previous experience in cash handling, financial reconciliation, balancing registers, or retail.

Responsibilities

• Maintain knowledge of back-office software, cash recycler operations, register processes, and cash-handling policies.
• Accurately balance cash drawers, lottery transactions, and other financial areas each day.
• Enter tender information and financial data into the system accurately.
• Monitor, maintain, and troubleshoot the Cash Recycler Machine and other cash-office equipment.
• Order supplies and cash needed for daily operations.
• Identify and report discrepancies or suspicious activity to store management or through the CORE Security Platform.
• Provide helpful service and solutions to guests and associates.
• Answer phone and in-person inquiries while following phone etiquette and service standards.
• Work with the Guest Services team, other store associates, and leaders to support departmental, guest, and store needs.
• Maintain a clean, organized, and secure workspace in compliance with safety standards.
• Attend work regularly and on time, follow the work schedule, and provide adequate notice for schedule adjustments.
• Perform other assigned duties and assist in other areas of the Guest Services Department as needed.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program and LEAPCare Care Coaches offering confidential support.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED