Cash Application Specialist

ECU Health Medical Center•Greenville, NC

3d•$18 - $26•Onsite

About The Position

The Cash Application Specialist ensures payments are accurately and efficiently applied to patient accounts. The role requires attention to detail, accuracy, and a solid understanding of billing processes and insurance guidelines. Timely payment posting contributes to the financial health and operational efficiency of the healthcare facility. This is an onsite role based in Greenville, North Carolina, scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m. The position is full-time and day shift.

Requirements

High school graduate or higher.
At least two years of experience in a similarly related cash posting and reconciliation position.
High level of accuracy and attention to detail when handling financial transactions and patient account information.
Strong analytical and problem-solving skills to identify and resolve discrepancies.
Proficiency with billing software, electronic health records (EHR), and Microsoft Office applications, particularly Excel.
Ability to navigate multiple systems with limited instructions.

Responsibilities

Accurately post insurance, patient, and third-party payer payments, adjustments, and denials to the appropriate patient accounts in the billing system.
Record transactions promptly and correctly to maintain up-to-date account balances.
Reconcile daily deposits, electronic funds transfers (EFTs), and lockbox payments with remittance advice and explanations of benefits (EOBs).
Verify posted payments against deposited amounts and identify and resolve discrepancies.
Post and categorize denials accurately, documenting denial reasons in patient accounts.
Apply adjustments and write-offs according to established guidelines and authorization protocols, ensuring they are documented and justified.
Ensure documentation complies with internal policies and external regulatory requirements.
Work with the customer service team to address patient inquiries and resolve payment-related issues.
Provide clear explanations of payment postings and account activity.
Comply with federal, state, and local regulations and internal policies and procedures for payment posting.
Follow HIPAA guidelines to protect patient confidentiality and data security.
Participate in training and professional development to maintain expertise in payment posting practices.