Case Worker (8911)

The Salvation Army•Jacksonville, FL

22d

About The Position

The Case Worker provides social service assistance to eligible clients, including food, clothing, hygiene, transportation, and financial assistance. The role interviews clients to assess needs and eligibility, conducts site inspections and visits, maintains accurate client records, enters data into tracking systems, compiles reports, and refers clients to community agencies. The Case Worker ensures compliance with program policies and procedures and contributes to smooth Center operations in coordination with the Social Service Worker/Volunteer Coordinator and Program Director/Manager. The position also interacts as needed with donors, partners, volunteers, clients, and the general public. The Case Worker interviews applicants requesting financial assistance, determines eligibility under program guidelines, documents client circumstances, completes applications, and copies supporting records. The position contacts utility organizations and landlords to coordinate financial assistance and prepares approved check requests and vendor documents. It maintains timely, accurate, and confidential client files, records information in the HMIS database and spreadsheets, obtains client signatures when needed, and keeps social service case histories current. The position serves as the primary client contact and coordinator for seasonal programs, including Camp Keystone, the Smart Start Back to School Program, Thanksgiving Baskets, and the Senior Angel Tree program. It contacts clients, processes applications, and helps ensure program participants are served effectively. The schedule is Monday, Tuesday, Thursday, and Friday, 8:30 a.m. to 5:00 p.m. Work takes place in a busy, open community center and includes visits to clients’ homes for inspections or case-work follow-up.

Requirements

High school diploma or G.E.D.
Two years of experience working in a social or public service environment, with experience assisting the public; alternatively, an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid State Driver’s License.
Level 2 background screening is required.

Responsibilities

Provide eligible clients with social service assistance related to food, clothing, hygiene, transportation, and financial needs.
Interview clients to determine needs and eligibility for services or financial assistance under program guidelines and restrictions.
Conduct site inspections and client visits, including home visits for inspections or case-work follow-up.
Document client disposition and relevant information, including income, expenses, family history, and work history; complete applications and copy supporting documents.
Contact utility organizations and landlords to arrange and process financial assistance.
Prepare check requests and vendor documents and send them to the applicable parties after approval.
Maintain accurate, timely, up-to-date, and confidential client records, including case histories; obtain client signatures as needed.
Enter client information into the HMIS database and applicable spreadsheets, and compile periodic reports.
Refer clients to community agencies and maintain effective working relationships with those agencies.
Ensure compliance with program policies and procedures.
Coordinate with the Social Service Worker/Volunteer Coordinator and Program Director/Manager to support smooth Center operations.
Interact as necessary with donors, partners, volunteers, clients, and the general public.
Serve as the primary client contact and coordinator for seasonal programs, contact clients, process applications, and ensure participants are served effectively.