Case Manager, Clinical Services

Centerstone•Pulaski, TN

7d•$20 - $28

About The Position

The Case Manager coordinates services and care for patients, providing coaching, strategies, and coordination of health and wellness resources to support their recovery and daily well-being. The role helps patients understand the connection between physical and mental health and serves as a trusted resource for education and support. Services are delivered in a variety of settings, including the clinic, patients’ homes, the community, by telehealth, and by phone.

Requirements

Bachelor’s degree in psychology, social work, or a related field.
Valid driver’s license in good standing.

Nice To Haves

Experience with an Electronic Health Record.

Responsibilities

Help patients navigate the health care system through coaching, education, and support.
Coordinate behavioral and primary care needs and develop strategies to remove barriers to wellness.
Refer, advocate for, and link clients and families to additional services as identified.
Use behavioral management techniques, crisis intervention, active listening, and motivational interviewing to help patients develop life management skills.
Provide supportive and educational case management services to develop daily living and coping skills.
Develop, implement, evaluate, and update treatment plans with input from the client and family.
Enter timely written documentation in the Electronic Medical Record for all services rendered.
Connect with clients face-to-face in the office and community, through telehealth, and by phone to address needs.
Demonstrate knowledge and understanding of ethical standards in practice with patients and community partners.
Attend weekly staffing and team meetings and complete assessments.
Assist clients with developing natural support systems.
Complete required agency trainings to maintain 100% compliance.
Maintain departmental productivity expectations.
Attend and participate in clinical supervision.