Case Manager, Clinical Services

Centerstone • Pulaski, TN

6d

About The Position

The Case Manager coordinates services and care for patients, offering coaching, strategies, and coordination of health and wellness resources to support fuller lives. The role helps patients understand the connection between physical and mental health and provides education and support focused on recovery and the whole person. The position serves clients in a variety of settings, including the clinic, patient homes, and the community, as well as through telehealth and by phone.

Requirements

• Bachelor’s degree in psychology, social work, or a related field.
• Valid driver’s license in good standing.
• Ability to meet departmental productivity expectations and complete required agency trainings.

Nice To Haves

• Experience with an Electronic Health Record.

Responsibilities

• Help patients navigate the health care system through coaching, education, and support.
• Coordinate behavioral and primary care needs and develop strategies to remove barriers to wellness.
• Refer, advocate for, and link clients and families to additional services as identified.
• Use behavioral management techniques, crisis intervention, active listening, and motivational interviewing to help patients develop better life management skills.
• Provide supportive and educational case management services to develop daily living and coping skills.
• Develop, implement, evaluate, and update treatment plans with input from the client and family.
• Enter written documentation into the Electronic Medical Record in a timely manner for all services rendered.
• Connect with clients face to face in the office and community, through telehealth, and by phone to address needs.
• Demonstrate knowledge and understanding of ethical standards in work with patients and community partners.
• Attend weekly staffing and team meetings and complete assessments.
• Assist clients with developing natural support systems.
• Complete required agency trainings to maintain 100% compliance.
• Maintain departmental productivity expectations.
• Attend and participate in clinical supervision.

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off
• Ten paid holidays
• Company-paid AD&D insurance
• Company-paid life insurance
• Company-paid long-term disability
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level