Case Manager, Clinical Services
About The Position
The Case Manager coordinates services and care for patients, providing coaching, strategies, and coordination of health and wellness resources to support fuller lives. The role teaches patients about the connection between physical and mental health and serves as a trusted resource by providing education and support focused on whole-person recovery. Services are delivered in a variety of settings, including clinics, patient homes, and the community, as well as through telehealth and phone contact. The position is suited to candidates with a bachelor's degree in counseling, psychology, social work, or a related field, including recent graduates and people with some experience. The Case Manager works with patients and families, care teams, and community partners to coordinate behavioral and primary care needs and support recovery.
Requirements
- Bachelor’s degree in psychology, social work, or a related field.
- Valid driver’s license in good standing.
- Ability to meet departmental productivity expectations and complete required agency trainings.
Nice To Haves
- Experience with an Electronic Health Record is preferred.
Responsibilities
- Help patients navigate the health care system through coaching, education, and support.
- Coordinate behavioral and primary care needs and develop strategies to remove barriers to wellness.
- Refer, advocate for, and link clients and families to additional services as identified.
- Use behavioral management techniques, crisis intervention, active listening, and motivational interviewing to help patients develop life management skills.
- Provide supportive and educational case management services to develop daily living and coping skills.
- Develop, implement, evaluate, and update treatment plans with input from the client and family.
- Enter timely written documentation of services rendered into the Electronic Medical Record.
- Connect with clients face to face in the office and community, through telehealth, and by phone to address needs.
- Demonstrate knowledge and understanding of ethical standards in practice with patients and community partners.
- Attend weekly staffing and team meetings and complete assessments.
- Assist clients with developing natural support systems.
- Complete required agency training to maintain 100% compliance.
- Maintain departmental productivity expectations.
- Attend and participate in clinical supervision.
Benefits
- Medical, dental, and vision health coverage.
- Flexible Spending and Health Savings Accounts.
- 403(b) retirement plan with company match.
- Paid time off and ten paid holidays.
- Company-paid AD&D insurance, life insurance, and long-term disability insurance.
- Employee Resource Groups.
- Continuing education opportunities.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
