Case Manager, Clinical Services

Centerstone • Shelbyville, TN

6d

About The Position

The Case Manager coordinates services and care for patients, providing coaching, strategies, and coordination of health and wellness resources to support fuller lives. The role teaches patients about the connection between physical and mental health and provides education and support focused on recovery and the whole person. Work takes place in clinics, patient homes, and the community, with client contact also conducted through telehealth and by phone.

The position is suited to candidates beginning a career in mental health or with some experience who are ready for additional responsibility. The Case Manager works with clients and families to address mental health needs, build daily living and coping skills, and connect patients with behavioral, primary care, and community resources.

Requirements

• Bachelor’s degree in psychology, social work, counseling, or a related field.
• Valid driver’s license in good standing.
• Ability to meet departmental productivity expectations and complete required agency training.

Nice To Haves

• Experience with an Electronic Health Record.

Responsibilities

• Help patients navigate the health care system through coaching, education, and support.
• Coordinate behavioral and primary care needs and develop strategies to remove barriers to wellness.
• Refer, advocate for, and link clients and families to additional services as identified.
• Use behavioral management techniques, crisis intervention, active listening, and motivational interviewing to help patients develop life management skills.
• Provide supportive and educational case management services to develop daily living and coping skills.
• Develop, implement, evaluate, and update treatment plans with input from the client and family.
• Enter timely written documentation for services rendered into the Electronic Medical Record.
• Connect with clients face to face in the office and community, through telehealth, and by phone to address their needs.
• Demonstrate knowledge and understanding of ethical standards in practice with patients and community partners.
• Attend weekly staffing and team meetings and complete assessments.
• Assist clients with developing natural support systems.
• Complete required agency trainings to maintain 100% compliance.
• Maintain departmental productivity expectations.
• Attend and participate in clinical supervision.

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403(b) retirement plan with company match
• Paid time off
• Ten paid holidays
• Company-paid AD&D insurance
• Company-paid life insurance
• Company-paid long-term disability
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level