Case Manager - SMI

Southwest Behavioral & Health Services Careers•Buckeye, AZ

About The Position

Southwest Behavioral & Health Services is hiring a Case Manager to provide support to adult individuals designated with a Serious Mental Illness (SMI) through its Buckeye Outpatient Clinic. The role delivers direct services in members’ homes, in the community, or at the office through individual or group interventions. It includes crisis stabilization, assessment, service planning, case management, medication monitoring, clinical care coordination, community-resource referrals, and support for members and their formal and informal support systems. The Case Manager monitors members’ mental status and response to treatment, coordinates with care teams and, when applicable, primary care providers and health plans, and maintains accurate documentation. The position requires travel for home visits, client appointments, and community meetings. Additional duties may be assigned to meet program or department needs.

Requirements

Bachelor’s degree and one year of full-time behavioral health experience, or an equivalent combination of directly related education and experience totaling five years.
Fingerprint clearance issued by the Arizona Department of Public Safety, or eligibility to obtain it upon hire.
Experience working with multicultural and low-socioeconomic individuals.
Valid Arizona driver’s license and use of a personal vehicle for business needs, as required by program requirements.
Maintain personal auto insurance according to SBH guidelines.

Nice To Haves

At least two years of SMI PNO/IHH experience preferred.

Responsibilities

Provide comprehensive in-home and/or community-based interventions for adults designated with a Serious Mental Illness.
Assess members according to established policies, procedures, and clinical protocols.
Develop member service plans based on assessment and diagnostic processes.
Coordinate member care and report on interventions by meeting with care teams to review effectiveness and revise service plans.
Develop and maintain appropriate relationships with members and their formal and informal support systems.
Provide members and support-system members with information, education, and guidance regarding treatment planning, advocacy, and medication management.
Monitor members’ mental status and response to treatment through face-to-face contact, updating treatment plans as needed.
Notify the direct supervisor of actual or potential member challenges, including decompensation, significant health concerns, and crises.
Provide face-to-face and telephone crisis intervention and complete safe/support plans with members.
Conduct groups as needed and transition members to an appropriate level of care when treatment concludes.
Inform members and families about community resources and connections to other services.
Help members and families secure appointments with support services and agencies, and arrange transportation for community services as needed.
Maintain accurate, thorough, and current documentation of member contacts, treatment progress, and services received or provided.
Coordinate closely with primary care providers and/or health plans for all populations when applicable.
Travel to conduct home visits and attend client appointments and meetings in the community.
Perform additional duties as needed to meet program or department requirements.

Benefits

Three weeks of paid time off during the first year, with increased accruals after continued service.
Ten paid holidays.
Low-cost medical, dental, and vision insurance.
Short-term and long-term disability insurance.
Life insurance for employees.
Company retirement contribution match of 40% up to a 10% deferral into the SB&H retirement account.
Career development and internal promotion opportunities.
Tuition reimbursement and discounted degree programs.
Employee Assistance Program.
Health and wellness benefits.