SMI Case Manager EMPACT

La Frontera Center Inc.•Apache Junction, AZ

About The Position

EMPACT—Suicide Prevention Center, part of the La Frontera family, is a nonprofit organization providing behavioral health counseling, crisis intervention, and suicide prevention services. The SMI Case Manager is a member of the clinical team who assesses and plans services for consumers identified as Severely Mentally Ill, implements services in accordance with individualized service plans (ISPs), and documents and communicates progress toward recovery. The role coordinates care with consumers, families, providers, community resources, and other involved parties; maintains clinical records; and continually evaluates and updates services. The position includes community-based work and may involve transporting consumers. Applicants must be at least 21 years old at employment and obtain a fingerprint clearance card. A sign-on bonus of up to $2,000 is offered as a limited-time incentive. Full-time employees are offered the listed benefits. Additional compensation opportunities include a Spanish-language differential and a productivity incentive when metrics are achieved.

Requirements

Meet BHT requirements through one of these combinations: a bachelor’s degree or higher and one year of behavioral health experience; an associate’s degree and two years of behavioral health experience; or a high school diploma and four years of behavioral health experience.
Excellent oral and written communication skills.
Detail-oriented with strong organizational skills.
Ability to be flexible with workload and availability.
Strong internal and external customer-service skills.
Ability to exercise independent judgment and maintain appropriate professional boundaries.
Ability to maintain strict confidentiality.
Strong clinical and therapeutic skills; ability to accurately document events, maintain detailed client records, and work with a multidisciplinary team.
Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and empathetically to people regardless of age, race, creed, gender, or sexual orientation.
Professional demeanor and ability to maintain positive working relationships with team members, stakeholders, and community and business partners.
Strong computer skills, including experience with Microsoft Office.
Valid Arizona driver’s license with no major infractions in the past 39 months.
Regular access to reliable transportation.
At least 21 years old at the time of employment.
Fingerprint clearance card required for employment.
If driving on agency time or business, valid Arizona driver’s license, appropriate liability insurance, and approval for liability coverage through EMPACT-SPC’s carrier are required. At hire, a three-year state driving record with no major infractions or excessive driving violations/tickets is required.
Able to lift up to 15 pounds at times.

Nice To Haves

Spanish bilingual speaking ability.

Responsibilities

Collaborate with the clinical team and coordinate care among consumers, families, behavioral health and medical providers, community resources, and other involved parties.
Assist with maintaining, monitoring, and modifying covered behavioral and medical health services.
Provide brief telephone or face-to-face interactions to maintain or enhance functioning and help people find resources for basic needs.
Serve as a point of contact for ongoing collaboration and communication of appropriate clinical information, including medical integration when appropriate.
Ensure covered services on the service plan are provided; make community-resource referrals and coordinate continuity of care across care levels, providers, services, and supports.
Conduct outreach and follow up on services, including integrated care, crisis services, and missed appointments.
Provide transportation to consumers when appropriate and determined by the clinical team.
Complete case-management functions for an assigned caseload, including assessments, service planning, and identifying needs for further or specialty evaluations; sign off on service plans and annual updates for people on the caseload when applicable.
Collaborate with consumers and their families or significant others to implement service plans and explain clinical options, including their advantages and disadvantages.
Maintain comprehensive clinical records and document service delivery activities, such as assessments, services, care coordination, and discharge planning.
Continuously evaluate treatment effectiveness through ongoing assessment and input from consumers and relevant others, modifying service plans as needed.
Follow agency policies, procedures, and standards of care; assist with Quality Management, Quality Assurance, and Utilization Review.
Perform additional related duties assigned by the Director.