Case Manager (52847)

Westcare•Pembroke Pines, FL

2d•Hybrid

About The Position

The individual in this position acts as the primary consumer advocate, keeps abreast of progress, and coordinates all services delivered to the consumer and family internally and through external referral. The Case Manager is responsible for conducting needs assessments, developing and reviewing service plans, documenting clinical services, performing case management sessions, and coordinating care with the treatment team and external providers. This role also involves preparing progress reports, developing discharge plans, arranging transportation, and ensuring adherence to the behavioral management system. The position requires participation in meetings and trainings, understanding of HIPAA and professional ethics, and embracing the mission and values of WestCare Foundation.

Requirements

Graduation from an accredited four-year college with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology or related field is required
A minimum two (2) years of related experience providing case management and/or care coordination services preferred.
Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required
Must have familiarity of Broward county
Must have availability to work a flexible schedule including evenings and weekends.
Maintains confidential files and records.
Ability to identify and describe key signs, symptoms, impact and manifestations of trauma
Ability to prioritize and organize competing consumer and family needs
Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
Aware of the differences between trauma informed and trauma-specific services
Demonstrates ability to work effectively with staff and populations
Demonstrates respect for individual’s values when conducting assessments, developing service plans, and providing services
Knowledge and application of psychopathology theory
Knowledge in the understanding of Motivational Interviewing; Motivational Enhancement Therapy; Comprehensive, Continuous Integrated System of Care (CCISC); and Trauma-Informed Care
Knowledge of the inter-relationship between substance abuse and mental health disorders
The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
The ability to conceptualize cases within a developmental framework for the purpose of service planning, therapeutic intervention, and discharge planning
The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
The ability to counsel individuals and families in the achievement of objectives through the exploration of a problem and its ramifications; the examination of attitudes and feelings; the consideration of alternative solutions; and decision-making
The ability to determine eligibility of a consumer’s admission
The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Service Plan
The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed
The ability to identify the needs of a consumer and family that cannot be met by the agency and to assist the consumer/family to utilize the support systems and community resources available
The ability to provide information to individuals and families concerning alcohol or other drug use, mental health problems, and the available services and resources
The ability to provide service planning through the identification and prioritization of problems needing resolution; the development of goals and objectives for the consumer which are expressed in behavioral and measurable terms; and the ability to negotiate goals and objectives with the consumer and the family
Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
Understanding of family dynamics, family roles, and family structure
Understanding of issues related to cultural identity, ethnic background, age, developmental level, gender and sexual orientation in prevention, intervention and treatment.
Understanding of professional ethics, consumer rights, and professional responsibilities
Understands that different cultural and ethnic groups have different perceptions of health, wellness, behavioral health, and preventive health services
Understands that different cultures define and perceive family and its importance differently
Understands the bidirectional relationships among substance use and mental disorders and trauma
Understands the differences among various kinds of abuse and trauma, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violence
Knowledge of WestCare Mission, goals and values
Knowledge of Incident Reporting
Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
Familiarity with WestCare services and programs
Demonstrates a high degree of dependability.
Maintains a good attendance record.
Observes working hours
Shows flexibility and is responsive to requests from supervisor
Works independently with minimal supervision
Exhibits characteristics of good workmanship, and integrity on the job
Work time is always productive
Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
Is courteous to consumers, staff, and all others.
Demonstrates tact at the appropriate time.
Cooperates with others both within and outside WestCare.
Works well with supervisor; accepts direction and supervision
Maintains a positive attitude toward work
Ensures and maintains a safe working environment.
Work area is clean and orderly.
Verbalizes, understands and adheres to agency safety procedures.
Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
Presents a positive personal image
Dresses and maintains a professional demeanor
CPR Certification, First Aid Certification and an annual Tuberculosis test
Ability utilize Microsoft Office Software Suite
Ability to provide an Affidavit of Good Moral Character
Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.

Nice To Haves

Certification as a Certified Case Manager (CBHCM or CWCM) in good standing by an agency approved and recognized by the Florida Certification Board is preferred at time of hire; Preference will be given to those candidates who are currently Certified
Bilingual preferred.

Responsibilities

Conduct Needs Assessment
Develop Service Plans in collaboration with the consumer and family
Conduct monthly Service Plan reviews
Document all clinical services and activities in accord with licensing, Medicaid, and Joint Commission standards and agency policy and procedure
Conduct individual case management sessions, as needed
Perform activities on behalf of the consumer and family, including attendance at external appointments (e.g., court appearances, etc.), as needed
Provide referral and linkage for the consumer and family, as needed
Prepare monthly Progress Reports, as required, for assigned consumers for courts, probation officers, caseworkers, etc.
Coordinate consumer and family care with the treatment team and with external providers
Responsible for the development of the discharge plan in coordination with other treatment team members
Arrange transportation for consumers, as necessary
Assure implementation of and adherence to the behavioral management system, including providing behavioral consequences, motivational incentives, and learning experiences for the consumer
Participate in case conference
Provides transportation for consumers as needed.
Participate in meetings and attend trainings as required and requested
Understands HIPAA, Professional Ethics, Consumer Rights and Confidentiality
Participate in performance improvement activities
Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
Perform any other duties as assigned.