Case Manager - Community Guardianship Program

Elder Care•New York, NY

5d•$50,000 - $52,400

About The Position

The Case Manager assesses clients’ needs and eligibility for in-home services, entitlements, and benefits, and manages ongoing case work and care plans. The role involves assessing clients in home, hospital, or institutional settings; developing and following up on care plans; maintaining ongoing contact; and providing supportive counseling. The Case Manager also helps clients access services and benefits, coordinates service provision and translation services when needed, and maintains complete case documentation and program data. The position is based in a business office environment and involves phone and computer use and travel via public transportation. The position may allow working from home 2–3 times per week. Salary is $50,000–$52,400 per year, commensurate with experience.

Requirements

Bachelor’s degree.
One year of related experience and/or training.
Working knowledge of Microsoft Office Suite and other technology.
Excellent communication and listening skills.
Excellent customer service skills, with a focus on treating clients with respect and dignity.
Ability to multitask and work independently, with strong attention to detail.

Responsibilities

Conduct intakes and screen clients with presenting problems, when required.
Provide information about benefits, entitlements, programs, and case assistance; help clients access services through referrals, counseling, advocacy, and intervention with other agencies.
Apply and recertify clients for entitlements and benefits.
Arrange for services to be provided.
Communicate with clients, families, and collaterals using respectful, patient, and understanding language.
Use the program’s data system to maintain accurate case notes and monitor reassessments, client data and contacts, service delivery, and financial information.
Prepare and maintain required case-file documentation.
Compile statistics, prepare reports and other documentation, and disseminate information when necessary.
Participate in supervision and staff meetings and exchange information in a timely manner.
Complete assignments thoroughly, accurately, and within organizational time frames.
Assess clients’ social, emotional, and environmental status in home, hospital, or institutional settings.
Develop, implement, and follow up on client care plans.
Maintain continuing contact with clients and provide supportive counseling.
Supervise social work students, as needed.
Arrange translation services for clients, as needed.
Perform other duties as needed or requested.