Case Manager - Community Guardianship Program

Selfhelp Community Services • New York, NY

6d • $50,000 - $52,400

About The Position

The Case Manager assesses clients’ needs and eligibility for in-home services, entitlements, and benefits, and manages ongoing case work and care plans. The role involves supporting clients in home, hospital, or institutional settings, coordinating services, providing counseling and advocacy, and maintaining accurate documentation and case information. The position is based in a business office environment and involves phone and computer use, as well as travel via public transportation. It may allow working from home two to three times per week.

Requirements

• Bachelor’s degree required.
• One year of related experience and/or training.
• Working knowledge of Microsoft Office Suite and other technology.
• Excellent communication and listening skills.
• Excellent customer service skills, with a focus on treating clients with respect and dignity.
• Ability to multitask and work independently with strong attention to detail.

Responsibilities

• Conduct intakes and screen clients with presenting problems, if required.
• Provide information about benefits, entitlements, programs, and case assistance; help clients access services through referrals, counseling, advocacy, and intervention with other agencies.
• Apply and recertify clients for entitlements and benefits.
• Arrange for the provision of services.
• Communicate with clients, families, and collaterals using language that conveys respect, patience, and understanding.
• Use the program’s data system to maintain complete and accurate case notes and monitor reassessments, client data and contacts, service delivery, and financial information.
• Prepare and maintain required case-file documentation.
• Compile statistics, prepare reports and other documentation, and disseminate information when necessary.
• Participate in supervision and staff meetings.
• Exchange information in a timely manner.
• Complete assignments thoroughly, accurately, and within organizational time frames.
• Assess clients’ social, emotional, and environmental status in home, hospital, or institutional settings.
• Develop, implement, and follow up on client care plans.
• Maintain continuing contact with clients.
• Provide supportive counseling.
• Supervise social work students as needed.
• Arrange translation services for clients as needed.
• Perform other duties as needed or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level