Case Manager

Catholic Charities Careers•Miami, FL

About The Position

The Case Manager supports Head Start center operations and families through program administration, family and community engagement, eligibility, recruitment, health coordination, and compliance reporting. The role maintains attendance and case records, manages the Center’s Food Program documentation and monthly report, and communicates with families, staff, and external partners. The Case Manager collaborates with families to identify strengths, needs, and goals; supports parent involvement and self-advocacy; coordinates referrals and services; and follows up on family partnership plans. The position also helps ensure enrollment and eligibility requirements are met, monitors attendance, coordinates health and developmental services, and maintains community provider relationships. The role maintains an assigned caseload and accurate, organized records and databases; prepares reports and referrals; supports compliance with applicable policies and safety precautions; and attends required training, meetings, and conferences. Additional responsibilities may be assigned by the supervisor.

Requirements

High school diploma or GED.
Two years of related experience and/or training, including vocational technical certificate training.
A credential or certification in social work, human services, family services, counseling, or a related field; alternatively, the ability to obtain one within 18 months of hire.
Complete 45 DCF training hours within one year of hire.
Ability to lift or carry young children weighing up to 50 pounds.
Ability to bend, stoop, stretch, squat, kneel, push, pull, crawl, and sit on low chairs as part of the child care work environment.
Ability to detect unsafe situations by sight or sound and react quickly to intervene.

Responsibilities

Enter daily Head Start attendance and attendance notes into the database.
Manage the Center’s Food Program, including documentation and the monthly report.
Communicate appropriately and in a timely manner with families, staff, and external sources.
Keep required forms up to date and organized in appropriate files.
Collaborate with families to identify strengths, needs, and goals for the Family Partnership Agreement (FPA).
Promote parent involvement, assist with parent trainings, and coordinate program governance.
Support and educate families in self-advocacy and community involvement.
Identify and coordinate services for families based on family assessment questionnaires.
Follow up on cases and complete at least one monthly FPA progress note.
Maintain community partnerships for family service referrals.
Ensure eligibility requirements are met and assist families with necessary forms.
Conduct ongoing recruitment to meet center enrollment and comply with selection criteria.
Analyze attendance patterns, maintain a child waiting list equal to 20% of center enrollment, and conduct home visits as needed to support attendance compliance.
Secure required health, immunization, and developmental screening information within deadlines.
Notify families 45, 30, and 15 days before health events expire, and assist with finding providers or making appointments as needed.
Document attempts to secure health events, follow-up services, service declines, and medication administration.
Enter developmental screening information accurately within the specified 45-day timeframe.
Identify and document referrals or additional services needed; initiate Individual Health Plans with families and secure their return.
Coordinate and participate in Individual Health Plan meetings; participate in multidisciplinary team and IEP staffing meetings.
Develop and maintain a network of community health providers.
Coordinate transportation for children’s therapies and support services; secure monthly therapy progress reports and share them with licensed staff.
Support and educate families about preventive health, mental health, and wellness.
Ensure case management staff complete required documentation and reports accurately and within specified timeframes.
Maintain an assigned caseload with required documentation organized and up to date.
Enter information into databases and complete required or requested reports and written referrals accurately and on time.
Run and analyze database reports to monitor compliance, monthly or more often as needed.
Work collaboratively with families, staff, and regulatory bodies.
Enter health, mental health, and disability-related information into required databases accurately and promptly.
Follow applicable Universal Health & Safety precautions.
Attend training, meetings, and conferences required by the funding source or agency.
Perform additional responsibilities as required by the supervisor.