Case Manager FLOAT Sun. - Thurs. 10A-6P or 11A-7P

Cumberland Heights Foundation • Nashville, TN

4d • Onsite

About The Position

The Case Manager is a salaried position stationed primarily in Admissions and does not carry a routine permanent caseload. The role begins continuing-care planning at admission, supports detox-only and direct-admit transitions, coordinates discharge and aftercare, and responds to patients considering leaving against medical advice (AMA). The Float Case Manager also serves as a case management resource to the Medical team and, once Admissions responsibilities are current, provides supplemental coverage to Women’s Services first and to other residential programs as directed by the Chief Clinical Officer.

Cumberland Heights provides care for people and families at risk for or experiencing chemical dependency. Its treatment approach addresses the physical, mental, emotional, and spiritual dimensions of recovery in a safe, supportive environment, combining professional excellence with Twelve Step principles.

The regular schedule includes Sunday coverage, from 10:00 a.m. to 6:00 p.m. or 11:00 a.m. to 7:00 p.m. Hours may vary with patient needs, required meal periods, inclement weather, and critical staffing.

Requirements

• Ability to demonstrate leadership skills within the department, model quality patient care, and show initiative in problem solving and maintaining a professional work environment.
• Minimum of two years of behavioral healthcare experience with addiction treatment experience strongly preferred; alternatively, four years of behavioral healthcare experience, with addiction treatment experience strongly preferred.
• Excellent observational and analytical skills.
• Knowledge of signs and symptoms of intoxication and withdrawal involving alcohol and common drugs of abuse.
• Knowledge of general addiction treatment options.
• Strong computer skills, including Microsoft Outlook.
• Ability to learn and use clinical software, including electronic medical records.
• Proficiency with current video and media technology, such as slide decks and internet clips.
• Ability to adapt skillfully to changing circumstances and patient needs.
• Ability to be open and culturally humble toward a wide variety of patient experiences, including the full span of human development.
• Excellent written and oral communication skills, including the ability to speak, read, and write effectively in English.
• Ability to model and use evidence-based counseling practices in support of Twelve Step philosophy.
• Ability to interact with coworkers collaboratively and courteously.
• Ability to deescalate a person in crisis calmly and supportively, work professionally in stressful situations, and ally with people in crisis.
• Ability to self-manage and maintain a therapeutic environment using a variety of behavior management skills.
• Knowledge of and ability to apply information regarding age-, cultural-, and population-specific characteristics to patient care.
• If recovering, two years of verifiable abstinence required; five years preferred.
• Ability to lift up to 20 pounds and/or push or pull up to 40 pounds, move around campus on uneven and rural terrain, and speak, hear, see, sit, walk, stand, reach, and use fine and gross motor skills.
• CPR/First Aid certification or eligibility is required.

Nice To Haves

• Bachelor’s degree in social work, psychology, or a related field preferred.
• Addiction treatment experience strongly preferred.
• Case management or utilization review experience strongly preferred.
• A second language, particularly Spanish, is a plus.
• For recovering applicants, five years of verifiable abstinence preferred.
• Active participation in the appropriate Twelve Step program preferred.

Responsibilities

• Work primarily from Admissions and meet newly admitted patients.
• Initiate continuing-care planning early, identify discharge barriers, coordinate aftercare, and ensure continuing care plans (CCPs) are completed or updated and communicated to the receiving program.
• Review CCPs for detox-only patients and patients transitioning directly to IOP, Still Waters, or other services; ensure plans are accurate, current, and actionable, complete outstanding case management components within scope, and document a warm handoff.
• Respond to patients expressing intent to leave against medical advice by providing engagement and practical barrier resolution, coordinating with clinical and medical teams, and documenting interventions and outcomes according to policy.
• Serve as a case management resource for the Medical team, particularly for discharge coordination, aftercare arrangements, and assistance resolving barriers.
• When Admissions responsibilities are current, provide first-priority supplemental case management support to Women’s Services, including CCP follow-up, discharge tasks, and temporary workload support.
• Provide additional case management assistance across residential programs based on operational needs and at the direction of the Chief Clinical Officer.
• Work Sundays to provide case management coverage for weekend admissions, AMA response, and preparation of continuing-care and discharge arrangements for patients discharging early in the week.
• Secure aftercare appointments, verify referrals, and arrange transportation, housing, or recovery supports as needed; identify and escalate issues that could compromise a safe transition.
• Collaborate with primary counselors and treatment teams on treatment plan and biopsychosocial information as appropriate to role qualifications, without assuming primary counselor responsibilities.
• Provide timely documentation and information to Utilization Review, Financial Counseling, Admissions, and approved referral sources to support continuity of care.
• Maintain accurate electronic health record documentation and case management tracking of CCP status, discharge barriers, AMA contacts, referrals, and handoff ownership.
• Communicate clearly across shifts and departments, promptly escalate patient safety and continuity concerns, and recommend improvements to admissions-to-discharge workflows.

Benefits

• Medical, dental, and vision coverage effective the first day of the month following 28 days of employment.
• Employer contribution to a Health Savings Account or Health Reimbursement Account.
• 401(k) with company match; eligibility after 90 days of employment.
• Paid Time Off accrual beginning on day one, with up to 20 days in the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed