Case Manager FLOAT Sun. - Thurs. 10A-6P or 11A-7P

Cumberland Heights Foundation Inc • Nashville, TN

5d • Onsite

About The Position

The Case Manager is a salaried position stationed primarily in Admissions and does not carry a routine permanent caseload. The role begins continuing care planning at admission, supports detox-only and direct-admit transitions, coordinates discharge and aftercare, and responds to patients considering leaving against medical advice (AMA). The Float Case Manager also serves as a case management resource to the Medical team and, when Admissions responsibilities are current, provides supplemental coverage to Women’s Services first and other residential programs as directed by the Chief Clinical Officer.

Cumberland Heights provides care for people and families at risk for or suffering from chemical dependency. Its treatment addresses the physical, mental, emotional, and spiritual dimensions of recovery in a safe, healing environment, combining professional excellence with Twelve Step principles.

Requirements

• Ability to demonstrate departmental leadership, model quality patient care, take initiative in problem solving, and maintain a professional work environment.
• Minimum of two years of behavioral healthcare experience with addiction treatment experience strongly preferred; alternatively, four years of behavioral healthcare experience. Case management or utilization review experience is also strongly preferred, and equivalent experience in job-related activities may qualify.
• Excellent observational and analytical skills.
• Knowledge of signs and symptoms of intoxication and withdrawal involving alcohol and common drugs of abuse.
• Knowledge of general addiction treatment options.
• Strong computer skills, including Microsoft Outlook.
• Ability to learn and use clinical software, including electronic medical records.
• Proficiency with current video and media technology, such as slide decks and internet clips.
• Ability to adapt skillfully to changing circumstances and patient needs.
• Openness and cultural humility toward a wide variety of patient experiences, including experiences across the full span of human development.
• Excellent written and oral communication skills, including the ability to speak, read, and write in English.
• Ability to model and use evidence-based counseling practices in support of Twelve Step philosophy.
• Ability to interact collaboratively and courteously with coworkers.
• Ability to de-escalate people in crisis calmly and supportively, work professionally in stressful situations, and ally with people in crisis.
• Ability to self-manage and maintain a therapeutic environment using a variety of behavior management skills.
• Knowledge of and ability to apply age-, cultural-, and population-specific characteristics to patient care.
• If recovering, two years of verifiable abstinence is required.

Nice To Haves

• Bachelor’s degree in social work, psychology, or a related field.
• Addiction treatment experience.
• Case management or utilization review experience.
• Second-language ability, particularly Spanish.
• If recovering, five years of verifiable abstinence is preferred, as is active participation in the appropriate Twelve Step program.

Responsibilities

• Work primarily from Admissions and meet newly admitted patients.
• Begin continuing care planning early, identify discharge barriers, coordinate aftercare, and ensure continuing care plans (CCPs) are completed or updated and communicated to receiving programs.
• Review CCPs for detox-only patients and patients transitioning directly to IOP, Still Waters, or other services; ensure plans are accurate, current, and actionable; complete outstanding case management tasks within scope; and document warm handoffs.
• Respond to patients expressing intent to leave against medical advice by providing engagement and practical barrier resolution, coordinating with clinical and medical teams, and documenting interventions and outcomes according to policy.
• Serve as a case management resource to the Medical team, particularly for discharge coordination, aftercare arrangements, and barrier resolution.
• When Admissions responsibilities are current, provide first-priority supplemental case management support to Women’s Services, including CCP follow-up, discharge tasks, and temporary workload support.
• Provide additional case management assistance across residential programs according to operational needs and at the direction of the Chief Clinical Officer.
• Work Sundays as part of the regular schedule, providing coverage for weekend admissions and AMA response and preparing continuing care and discharge arrangements for patients discharging early in the week.
• Secure aftercare appointments, verify referrals, and arrange transportation, housing, or recovery supports as needed; identify and escalate issues that could compromise a safe transition.
• Collaborate with primary counselors and treatment teams on treatment plan and biopsychosocial information as appropriate to role qualifications, without assuming primary counselor responsibilities.
• Provide timely documentation and information to Utilization Review, Financial Counseling, Admissions, and approved referral sources to support continuity of care.
• Maintain accurate electronic health record documentation and case management tracking of CCP status, discharge barriers, AMA contacts, referrals, and handoff ownership.
• Communicate across shifts and departments, promptly escalate patient safety and continuity concerns, and recommend improvements to admissions-to-discharge workflows.

Benefits

• Medical insurance effective the first day of the month following 28 days of employment.
• Dental insurance effective the first day of the month following 28 days of employment.
• Vision insurance effective the first day of the month following 28 days of employment.
• Employer contribution to a Health Savings Account or Health Reimbursement Account.
• 401(k) with company match, with eligibility after 90 days of employment.
• Paid time off accrual beginning on the first day of employment, with up to 20 days during the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed