Case Manager-First Street Interim Housing

HomeFirst • San Jose, CA

3d • $33 - $33 • Onsite

About The Position

The Case Manager works at HomeFirst’s First Street Interim Housing program in San Jose, a housing-focused, low-barrier, harm-reduction program for adults experiencing homelessness. The program provides participants with private furnished units and onsite support services, with the goal of helping them transition to permanent housing.

The Case Manager partners with participants to develop individualized housing plans and personal goals. They provide regularly scheduled case management and drop-in support to help participants identify and obtain resources and services. When participants have a case manager from another provider, this role supplements and coordinates with that provider’s service plan to avoid duplicated services and support the transition to permanent housing. The position maintains a caseload of 20–30 participants and reports to the Program Manager.

Requirements

• At least 1 year of paid or volunteer experience in social work or related human services.
• Proficiency in Microsoft Office.
• Valid California driver’s license and insurance, and ability to be added to the agency fleet insurance.

Nice To Haves

• Bachelor of Arts in Social Work (BASW) or a related human services degree.
• Bilingual proficiency in Spanish.

Responsibilities

• Maintain a caseload of 20–30 participants.
• Provide comprehensive case management, including eligibility verification and enrollment, needs and status assessments, budgeting support, information and referrals, crisis de-escalation, safety planning, risk assessment, mandated reporting, employment and benefits assistance, advocacy, and other direct services.
• Meet with participants at a frequency and location suited to their needs.
• Apply evidence-based practices consistently.
• Participate in case conferencing and collaborative care coordination.
• Maintain compliance with contract, agency, and licensing requirements.
• Achieve identified program and position deliverables and meet task-completion deadlines.
• Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
• Attend job-related meetings, including program staff and agency-wide meetings.
• Participate in learning and skill-maintenance or development opportunities.
• Use supervision appropriately and maintain open communication about activities.
• Assist with other duties as assigned.

Benefits

• 100% employer-paid medical, dental, and vision coverage.
• Wellness options including chiropractic care and mental health support.
• Pet insurance.
• Employee Assistance Program.
• 401(k) retirement plan with generous matching.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Workers’ compensation.
• 12 holidays.
• Sick leave.
• Paid time off starting at 15 days annually and increasing with tenure.
• 8 hours of civic engagement leave annually for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED