Case Manager

Gesher Human Services•Detroit, MI

12h•$48,000 - $65,100

About The Position

The Case Manager works in the Community Inclusion department and helps individuals with disabilities develop, implement, and sustain employment and skill-building plans based on their interests, strengths, and goals. The role includes training supervisors and direct care staff on participant plans and developing training strategies to help participants achieve their goals. The position requires problem-solving while maintaining case-management compliance, service quality, and continuity. The Case Manager coordinates person-centered services, manages day-to-day operations at assigned employment, volunteer, or recreation locations, and develops and monitors participant support plans. The role also includes maintaining required authorizations and documentation, building outcome-oriented relationships with participants and community partners, providing coverage and direction to staff, job coaching as needed, and transporting participants when necessary. Working conditions include moderate noise, working in a confined area, and extended periods at a computer terminal. Physical requirements include standing, sitting, talking, hearing, using a computer and telephone, reaching, stooping, kneeling, and light to moderate lifting. Close vision is required for computer work. Accommodations may be provided as appropriate and fiscally reasonable. The position is exempt from federal overtime pay provisions. The employment relationship is at-will.

Requirements

Bachelor’s degree in psychology, social work, special education, or a related field.
At least 21 years of age.
Two years of related work experience serving individuals with disabilities.
Criminal background must meet funding-source requirements.
Reliable transportation and a valid Michigan driver’s license.
Driving record must be approved by agency insurance carriers.
Complete assigned training, including CPR, First Aid, and Recipient Rights.
Strong interpersonal skills to communicate clearly and professionally with participants and staff.
Composition skills sufficient to prepare required documentation.
Basic computer skills.

Nice To Haves

Fluency in American Sign Language.

Responsibilities

Develop and implement programs with participants and staff to help participants learn and maintain skills that support a healthy, active, and socially integrated lifestyle.
Provide person-centered case coordination, follow-along supports, linkages, and advocacy services.
Manage day-to-day operations at assigned employment, volunteer, and/or recreation locations, including maintaining quality procedures to meet service and safety requirements.
Develop, monitor, and periodically review support plans for designated participants.
Secure and maintain required service authorizations.
Prepare and submit required funding-source documentation in computerized databases in a timely manner.
Generate reports and other documents to ensure case records comply with applicable accreditation and funding-body regulations.
Carry a cell phone and be available to provide site staffing coverage and direction to staff.
Establish and maintain positive, outcome-oriented relationships with participants and their involved others, community partners, team members, and funding sources.
Perform job-coaching and/or Lead Job Coach duties as needed.
Transport participants using an agency vehicle or personal vehicle as needed.
Complete other duties as assigned.
Serve on agency committees as appointed.