Case Manager Day Services

American Training•Andover, MA

13h•Onsite

About The Position

American Training is a nonprofit human services agency hiring a Case Manager for its Day Program in Andover, Massachusetts. The Case Manager maintains confidential Guest files and prepares clear, grammatically sound ISPs and DHSPs, goals, objectives, implementation strategies, progress notes, and assessments according to funding-source requirements. The position builds an in-depth understanding of Guests’ strengths and needs and communicates them professionally to families and guardians, funding sources, and colleagues. The Case Manager works with colleagues, clinicians, and ISP/IDT teams to develop and implement plans; maintains a regular caseload; coordinates required records and documentation; and participates actively in meetings. The role also supports referrals, Guest safety, staff understanding and documentation of goals, and communication with families and residential providers. The Case Manager regularly observes and meets with Guests, pursues professional development with the Case Management Supervisor, and participates in committees, projects, and agency events. American Training describes its workplace culture as values-driven and powered by “WOW! Magic,” a blend of positivity, fun, creativity, and respect. The organization offers competitive pay and benefits, paid training, and a fun work environment.

Requirements

At least one year of experience in the developmental disabilities field.
If the candidate does not have a degree, at least two years of experience in the developmental disabilities field.
Ability to maintain civility, poise, respect, and professionalism with Guests, their families and guardians, funding sources, and colleagues.
High ethical standards and the ability to positively promote people with developmental disabilities and American Training, Inc.
Knowledge and practice of Human Rights in all duties.
Ability to maintain confidentiality.
Strong communication, writing, and relationship-building skills.
Professional dress and demeanor.
Attention to detail.
Strong computer skills.

Responsibilities

Maintain Guest confidential files in compliance with established requirements.
Develop ISPs and DHSPs with colleagues, clinicians, and ISP/IDT teams, including skill-focused goals, objectives, and implementation strategies.
Maintain a regular caseload and complete assessments, data sheets, and required monthly, quarterly, semi-annual, and annual reports on time.
Request documentation from medical and residential providers and families or guardians to maintain required Guest files.
Attend and actively participate in ISP, IDT, and ABI meetings, providing leadership as appropriate.
Liaise with families and residential providers about scheduling, money needs for special events, and other special issues.
Accompany Guests to hospitals in medical emergencies.
Support the Guest referral process with Program Directors and Program Coordinators, including collecting medical records and completing Day Hab Leveling Tools and PT-1 Forms.
Keep the Case Management area clean and healthy for Guests.
Work with colleagues to support Guest safety during fire drills and behavioral or medical emergencies.
Help colleagues understand goals, objectives, and data sheets and record quality data and monthly reports; this may include training during staff meetings.
Regularly observe and meet with Guests to assess progress toward goals and objectives and their overall well-being.
Meet regularly with the Case Management Supervisor for professional development and growth.
Participate in groups, committees, special projects, and WOW! events and activities.
Perform other duties and responsibilities as assigned.