Case Manager (Senior Services)

The Just One Project•Las Vegas, NV

5d•Onsite

About The Position

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting passionate and talented people who represent our organization by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects the client experience. Every program is designed with our clients in mind; we are client-centric. Everything we do is guided by our core values of Respect, Integrity, Innovation, and Compassion, and by our Gold Standard of service. We believe every person who walks through our doors deserves to be treated with the same care, dignity, and respect you would want for your own family. That commitment comes to life through the direct support we provide to individuals and families throughout our community. Our Case Manager (Senior Services) works directly with older adults to help them navigate challenges, access essential resources, and develop meaningful goals that support greater stability, independence, and quality of life. We're looking for someone who can build strong, trusting relationships with older adults while bringing accuracy, organization, compassion, and accountability to every part of their work. As a Case Manager (Senior Services), you'll provide comprehensive case management services to older adults who may need assistance navigating food access, public benefits, housing, healthcare resources, financial stability, transportation, and other supportive services. You'll work directly with clients to assess their needs, develop individualized service plans, connect them with appropriate community resources, coordinate referrals, and provide ongoing support as they work toward greater stability, independence, and quality of life. This is a highly client-facing and data-driven role. You'll balance meaningful direct service with detailed case documentation, including maintaining accurate client records, tracking services and outcomes, and completing required documentation in HMIS and Salesforce within established timelines. This is a great opportunity for an experienced Case Manager who enjoys working with older adults, understands the unique needs and barriers they may experience, and is equally comfortable building relationships with clients and managing the data and documentation behind their services. The ideal person for this role is compassionate, patient, highly organized, detail-oriented, comfortable working with data, and able to balance an active caseload with documentation, referrals, follow-up, and changing client needs. This is a full-time position requiring approximately 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. Occasional evening, weekend, event-based, or on-call work may be required depending on operational needs.

Requirements

Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience
Three or more years of nonprofit experience
Three or more years of intensive case management experience
Fluency in both English and Spanish, including verbal and written communication
Experience providing case management or supportive services to older adults, seniors, or other vulnerable populations
Hands-on experience using HMIS for client records, case notes, services, referrals, and program documentation
Strong data entry and documentation skills with the ability to maintain accurate, complete, and timely client records
Experience tracking client services, progress, outcomes, and program metrics
Experience managing an active caseload while consistently meeting documentation, reporting, and follow-up deadlines
Strong assessment, problem-solving, advocacy, and conflict-resolution skills
Ability to build trust and rapport with clients while maintaining appropriate professional boundaries
An empathetic, nonjudgmental, and trauma-informed approach to client engagement
Strong organizational skills and attention to detail with the ability to successfully manage multiple priorities
Knowledge of community resources and the ability to connect clients with appropriate services and referrals
Strong written and verbal communication skills
Ability to maintain confidentiality and appropriately handle sensitive client information
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and related workplace applications
Ability to work collaboratively with community partners, internal teams, healthcare and social service providers, and other organizations supporting clients
Ability to work in an active Community Market environment, including regularly standing, walking, reaching, stocking, and lifting or carrying up to 50 pounds
A valid, unrestricted driver's license, reliable personal transportation, and ability to meet organizational insurability requirements
Ability to obtain and maintain a valid Nevada Food Handler Card within 30 days of hire
Legal authorization to work in the United States
A commitment to teamwork, accountability, and living out our core values of Respect, Integrity, Innovation, and Compassion

Nice To Haves

Relevant certifications in case management or conflict resolution
Experience specifically providing case management or supportive services to older adults
Experience with Salesforce or similar client management systems
Familiarity with housing services, wraparound programs, benefits navigation, and self-sufficiency initiatives
Proven experience managing a caseload and delivering measurable outcomes in client stability, independence, and self-reliance
Familiarity with SNAP program procedures and requirements
Knowledge of community resources, benefits, and supportive services available to older adults

Responsibilities

Conduct intake assessments to identify client needs, strengths, goals, and barriers to long-term stability
Develop individualized action plans with clients focused on housing, health, financial stability, food access, transportation, social support, and other essential needs
Provide ongoing case management by monitoring client progress, reassessing needs, evaluating outcomes, and adjusting service plans as needed
Conduct regular client assessments and follow-up to ensure clients are receiving appropriate support
Connect clients with community resources, including housing programs, healthcare and mental health services, food assistance, transportation, financial assistance, benefits programs, and other supportive services
Facilitate referrals and follow up to help clients successfully access available resources
Provide crisis support, safety planning, and connections to appropriate emergency resources when necessary
Support clients with financial literacy, budgeting, saving, debt management, and other skills that promote greater self-reliance
Assess client employment goals, when applicable, and collaborate with workforce partners to connect clients with job training and employment-readiness resources
Assist SNAP program participants with applications, required documentation, necessary data, and connections to nutrition education support
Maintain the Community Market by restocking shelves, maintaining cleanliness, keeping signage current, and ensuring the space remains welcoming and organized
Maintain accurate food inventory records and submit weekly or as-needed food orders to ensure consistent availability
Maintain accurate and comprehensive case notes documenting client assessments, services, referrals, progress, outcomes, and relevant correspondence
Record required client services, referrals, recommendations, case notes, and program documentation in HMIS or Salesforce within one business day of client interaction
Maintain accurate shared spreadsheets and program tracking tools within established timelines
Review applicable grant and program requirements to determine client eligibility for available services and assistance
Complete required forms, reports, and supporting documentation in accordance with established procedures
Participate in internal and external case conferencing to coordinate services and identify solutions for complex client needs
Maintain current knowledge of community resources, eligibility requirements, social services, benefits programs, and referral processes relevant to older adults
Prepare and submit required client success stories
Represent The Just One Project at organization-wide events, including participation in six mandatory Pop-Up & Give events each year