Senior Case Manager

Teller County Government • Woodland Park, CO

4d • $24 - $25 • Onsite

About The Position

Teller County's Department of Human Services located in Woodland Park, CO is seeking a Senior Case Manager to provide advanced case management and oversight for one of the following programs TANF, CCCAP, Adult Financial, and Long-Term Care programs. This position leads complex eligibility determinations and ensures clients understand program requirements, responsibilities, and appeal rights.

Requirements

• Knowledge of: Family dynamics and group process; requirements and criteria of the Welfare Reform Statutes and the goals of the reform; basic computer skills and electronic communications; principles and processes for providing excellent customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Skilled in: Use of basic computer software programs; understanding and applying pertinent laws, rules, regulations and policies; using tact, discretion, initiative and independent judgment within established guidelines; maintaining confidentiality; organizing work, setting priorities, meeting critical deadlines and following up on assignments with minimum direction and supervision; applying logical thinking to solve problems or accomplish tasks; understanding, interpreting and communicating complicated policies, procedures and protocols; working in a deadline driven environment; initiating and responding to medium volume of daily calls/contact; interacting with all levels of internal and external professionals while developing strong productive relationships; organization and time management.
• Ability to: Verify accuracy of billing statements and ensure quality control standards on selected cases; manage multiple programs, casework, data entry, files and correspondence concurrently and in a timely manner; counsel clients; prioritize, problem solve, seek alternate solutions and resolve situations; teach life/work skills training; research and revise training; write reports; be a self-starter; successfully accomplish multiple tasks simultaneously while working independently or within a team environment; work with minimal supervision; interact with a variety of people, cultures, problems and circumstances; analyze and resolve problems involving several variables; understand and carry out written and oral instructions, giving close attention to detail and accuracy; communicate effectively in writing and verbally; establish and maintain effective and professional working relationships with co-workers, other county departments, representatives of other agencies and organizations, and the public.
• High school diploma or equivalent
• Two (2) years successful completion at entry level case management in all programs of Public Assistance
• Ability to clear/pass certain levels of State security to access highly confidential information
• Ability to pass a pre-employment drug test
• Must be able to write and read; able to hear, see and speak.

Nice To Haves

• Experience with CBMS computer preferred
• Bachelor’s degree in a field of human services is desired
• Any acceptable combination of education, training and experience that provides the listed knowledge, skills and abilities may be substituted.

Responsibilities

• In consultation with the Unit Lead Worker, responsible for providing assigned entry level Case Managers with training on eligibility determination and data entry processes for multiple Public Assistance programs
• Provide daily oversight and technical support, policy interpretation, and quality review for assigned Case Managers to ensure accurate, timely, and compliant delivery of public assistance services; collaborate with the Unit Lead Worker to address performance concerns and support staff development.
• Review case documentation and data entry for accuracy and compliance, authorize the release of benefits entered by assigned staff.
• Responsible for managing an assigned caseload, entering and maintaining accurate data in the state system, and overseeing case management from application through closure.
• Identify potential program fraud or abuse, consult with the Unit Lead Case Manager, and complete required reports to initiate the investigation process.
• Make referrals to community resources for emergency or on-going needs including the immediate referral to Teller County DSS Child/Adult Protection services and/or therapist as indicated in crisis situations. Responsible to arrange supportive services for domestic violence issues, mental health or medical concerns and transportation services.
• Determine the need for recovery of funds or Food Stamps and follow the prescribed protocol to implement the recovery.
• Develop policies and procedures with team; recommend policies to Unit Lead Case Manager .
• Participate in local, regional, and State meetings/training to further develop policy/program issues and expertise. Participate in local committees or work groups to further develop intra-agency understanding of and coordination of programs.

Benefits

• Two Meritain Aetna health plans to choose from –the County pays 50% to 100% of the premium depending on the plan you choose
• HSA plan – the County contributes $1,250 for employee only and $2,500 for employee plus one or more dependents
• Telehealth/Teledoc options – access quality healthcare from the comfort of your home, during your lunch break or while traveling
• Dental, Vision and Prescription drug coverage
• Basic and voluntary life coverage
• 401a retirement plan – employees contribute 4% and the County matches 8%. You are fully vested in five years.
• 457b deferred comp plans – both pre- and post-tax options available
• Time Off: Paid vacation, sick, 12 holidays, 1 floating holiday
• Aflac, wellness programs, EAP, education assistance, employee discounts, uniform allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED