Case Manager (Cal-Aim)

FAMILIES TOGETHER OF ORANGE COUNTY•Tustin, CA

1d•$25 - $27

About The Position

The Case Manager supports clients in breaking the cycle of homelessness through outreach, intake and assessment, crisis intervention, service planning, resource coordination, and ongoing follow-up. Under the supervision of the Behavioral Health Administrative Manager, the role develops individualized service plans with clients and coordinates services at FTOC facilities. It also connects clients with community resources and public benefits, works with community-based organizations, advocates for clients, and tracks outcomes. The position maintains timely and accurate records and complies with agency policies, grant requirements, and confidentiality standards. The role is based at an assigned primary site, which may include Tustin, Garden Grove, Fountain Valley, the Wellness Center, mobile units, or telehealth. Staff may be asked to temporarily work at another site and travel to FTOC sites, sometimes on short notice. General hours are Monday through Friday, 9 a.m. to 6 p.m.; start times and schedules may change based on organizational, staffing, community, and patient needs. Saturday work and overtime may occur. The employee reports to the Behavioral Health Administrative Manager.

Requirements

Bachelor's degree or two years of full-time related work experience.
Case management experience, specifically with adults at risk of homelessness and/or unhoused populations.
Working knowledge of Orange County HMIS.
Experience working with multicultural communities.
Spanish bilingual proficiency is required.
Ability to work effectively with diverse teams and stakeholders.
Excellent verbal and written communication skills.
Strong problem-solving skills, including assessing complex situations and implementing effective solutions.
Integrity, professionalism, and respect for confidentiality.
Teamwork and interpersonal skills, including compassion, courtesy, respect for differences, adaptability, initiative, and collaborative relationship-building.
Ability to attend and actively participate in scheduled meetings.
Ability to travel to FTOC sites as needed, including on short notice.
Ability to sit for extended periods and occasionally lift or move up to 25 pounds.

Responsibilities

Conduct outreach calls to referred clients or patients.
Conduct intake interviews and assessments to identify client needs and barriers to stable housing and social resources.
Develop and implement individualized service plans with clients, addressing housing stability, income, and personal goals.
Provide crisis intervention and ongoing support to clients experiencing homelessness-related and other biopsychosocial challenges.
Coordinate and help facilitate services at FTOC, ensuring clients can access needed resources and support.
Educate clients about community resources and public benefits, make referrals, and follow up on their use and outcomes.
Maintain current knowledge of Orange County Social Services, Social Security benefits, nonprofit agencies, and other community resources.
Advocate for clients and collaborate with external agencies to improve service delivery.
Maintain accurate and timely intake assessments, progress notes, service plans, and case file updates.
Comply with agency policies, grant requirements, and confidentiality standards in client interactions and record keeping.
Participate in supervision, staff meetings, and trainings.
Follow established client follow-up and outcomes-tracking procedures.
Maintain organized records of check requests, program expenditures, and other administrative tasks needed for program reporting.
Represent the organization professionally in interactions with clients, stakeholders, and the community.
Adhere to FTOC policies and procedures, represent its core values, communicate with the supervisor, meet productivity standards, and complete required self-directed training on FTOC's EMR learning management systems.
Perform other duties within the position's scope as assigned by the supervisor.