Case Manager (Cal-Aim)

Families Together Of Orange County•Tustin, CA

About The Position

The Case Manager supports clients experiencing homelessness through outreach, intake and assessment, crisis intervention, service planning, and ongoing case management. Under the supervision of the Behavioral Health Administrative Manager, the role coordinates services at FTOC facilities and connects clients with housing, public benefits, healthcare, behavioral health, vocational, and other community resources. The Case Manager collaborates with clients, community-based organizations, and partner agencies to promote stable housing and improved client outcomes, while maintaining accurate records and following organizational, grant, and confidentiality requirements. The position may be assigned to a primary FTOC site, including Tustin, Garden Grove, Fountain Valley, the Wellness Center, mobile units, or telehealth, and may require temporary coverage at another site. Occasional travel to FTOC locations, including on short notice, is required. General hours are Monday through Friday, 9 a.m. to 6 p.m., but start times and schedules may change according to organizational, staffing, community, and patient needs. Saturday work and overtime may occur.

Requirements

Bachelor’s degree or two years of full-time related work experience.
Case management experience, specifically with adults who are at risk of homelessness or are unhoused.
Working knowledge of Orange County HMIS.
Experience working with multicultural communities.
Spanish bilingual ability (required).
Ability to work effectively with diverse teams and stakeholders.
Strong verbal and written communication skills.
Strong problem-solving abilities, including assessing complex situations and implementing effective solutions.
Integrity, professionalism, and respect for confidentiality.
Ability to travel to FTOC sites as needed, including on short notice.
Ability to sit for extended periods and occasionally lift and/or move up to 25 pounds.
Ability to work variable start times and schedules; Saturday work and overtime may occur based on organizational, staffing, community, and patient needs.

Responsibilities

Conduct outreach calls to referred clients and patients.
Conduct intake interviews and assessments to identify clients’ needs and barriers to stable housing and social resources.
Develop and implement individualized service plans with clients addressing housing, income, medical care, mental health, substance use treatment, vocational training, and social services.
Provide crisis intervention and ongoing support to clients experiencing homelessness and related biopsychosocial challenges.
Coordinate and help facilitate services at FTOC so clients can access necessary resources and support.
Educate clients about community resources and public benefits, make referrals, and follow up on utilization and outcomes.
Maintain current knowledge of Orange County Social Services, Social Security benefits, nonprofit agencies, and other community resources.
Advocate for clients and collaborate with external agencies to improve service delivery.
Maintain timely and accurate intake assessments, progress notes, service plans, and case file updates.
Comply with agency policies, grant requirements, and confidentiality standards in client interactions and record keeping.
Participate in supervision, staff meetings, and trainings.
Follow established client follow-up and outcomes-tracking procedures.
Maintain organized records of check requests, program expenditures, and other administrative tasks needed for program reporting.
Represent the organization professionally in interactions with clients, stakeholders, and the community.
Follow FTOC policies and procedures, represent its core values, communicate with the supervisor, attend work as scheduled, meet productivity expectations, and complete required LMS training.
Attend and actively participate in scheduled meetings and adapt to changing workplace priorities.
Travel to FTOC sites as needed and provide temporary coverage at other sites when required.