Case Manager – 900 Morrissey

Pine Street Inn • Dorchester, MA

4d • Onsite

About The Position

PSI’s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing. Its Housing with Support model promotes long-term housing stability and the end of homelessness in Boston. The Case Manager works on an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug or alcohol addiction, and other significant health challenges.

The Case Manager uses a Harm Reduction and Trauma Informed approach, including Stages of Change Theory and Motivational Interviewing techniques. The role carries a specific tenant caseload and involves collaborating with other housing staff on program-wide efforts to stabilize tenants and support their individual growth.

The position is full-time, scheduled Sunday through Thursday, 8:30 AM to 5 PM, at 900 Morrissey Boulevard, Dorchester, Massachusetts. Pay is $23.48–$26.30 per hour, depending on relevant experience and skill set.

Requirements

• High school diploma or equivalent.
• Strong written communication skills.
• Computer proficiency in Microsoft Office products.
• Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills to promote improved behavioral health among tenants.
• Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations.
• Experience working as part of a team.
• Clear commitment to the population served and ability to work as part of a team.

Nice To Haves

• Bilingual Spanish/English.
• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness, and/or other complex disorders.
• Experience working with chronically homeless individuals in Housing with Support programs.
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, or criminal and civil justice system involvement.
• Knowledge of government benefits systems and Boston-area service providers.
• Experience with HMIS.

Responsibilities

• Manage a specific caseload of tenants.
• Collaborate with housing staff on program-wide efforts to stabilize tenants and promote individual growth.
• Assist tenants with required program documentation.
• Help tenants obtain benefits, health care, educational opportunities, employment opportunities, and legal aid.
• Support tenants in developing activities of daily living skills.
• Create individual service plans with tenants and maintain necessary documentation.
• Use Harm Reduction, Trauma Informed, Stages of Change Theory, and Motivational Interviewing approaches in working with participants.
• Respond appropriately to crisis situations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED