Case Manager – 900 Morrissey
About The Position
PSI’s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing. Its Housing with Support model promotes long-term housing stability and the end of homelessness in Boston. The Case Manager works as part of an intensive case management team serving tenants who may experience untreated mental illness, active drug and alcohol addiction, and other major health challenges. The role uses a Harm Reduction and Trauma Informed approach, including Stages of Change Theory and Motivational Interviewing techniques. The Case Manager manages a specific caseload and collaborates with other housing staff on program-wide efforts to stabilize tenants and support their individual growth. Additional responsibilities include assisting tenants with required program documentation and access to benefits, health care, educational and employment opportunities, and legal aid. The Case Manager also supports tenants in developing activities of daily living skills, creates individual service plans with tenants, and maintains necessary documentation. The position is scheduled Sunday through Thursday, 8:30 AM to 5 PM, at 900 Morrissey Boulevard, Dorchester, Massachusetts. Pay is $23.48–$26.30 per hour, depending on experience and skill set.
Requirements
- High school diploma or equivalent.
- Strong written communication skills.
- Computer proficiency in Microsoft Office products.
- Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills to promote improved behavioral health among tenants.
- Knowledge of effective crisis intervention techniques and the ability to respond appropriately in crisis situations.
- Experience working as part of a team.
- Clear commitment to the population served and ability to work as part of a team.
Nice To Haves
- Bilingual Spanish/English.
- Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness, and/or other complex disorders.
- Experience working with chronically homeless individuals in Housing with Support programs.
- Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, and criminal and civil justice system involvement.
- Knowledge of government benefits systems and Boston-area service providers.
- Experience with HMIS.
Responsibilities
- Manage a specific caseload of tenants receiving intensive case management support.
- Collaborate with housing staff on program-wide efforts to stabilize tenants and promote their individual growth.
- Use Harm Reduction and Trauma Informed approaches, including Stages of Change Theory and Motivational Interviewing techniques.
- Assist tenants with required program documentation.
- Assist tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid.
- Support tenants in developing activities of daily living skills.
- Create individual service plans with tenants.
- Maintain necessary documentation.
- Respond appropriately to crisis situations using effective crisis intervention techniques.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
