Case Manager

Prestera Health Services•Charleston, WV

8d•$25 - $0•Onsite

About The Position

The Case Manager coordinates a variety of services to support consumers, including identifying needs, advocating, linking consumers with services, and providing crisis services. The role works with consumers, families or legal guardians, treatment-team members, and community agencies to develop and review service plans, support consumer progress and independence, and coordinate access to appropriate resources. The position also maintains case documentation and follows organizational policies, confidentiality requirements, and applicable service-delivery protocols.

Requirements

Bachelor’s degree in social service or a related field.
Experience working with, or a passion for working with, the population served.
Valid driver’s license.
Ability to learn, navigate, and work effectively in the EHR system daily.
Strong interpersonal skills for handling sensitive and confidential situations.
Strong written and verbal communication skills.
Strong time-management and organizational skills.
Ability to take initiative, complete tasks using workflows, and be creative in day-to-day interactions.
Proficiency in Microsoft Office applications, especially Microsoft Word.
Ability to lift up to 10 lbs.

Nice To Haves

Knowledge of community resources.

Responsibilities

Interview consumers and, when indicated, their legal guardians to gather information for psychosocial assessments.
Work with consumers and treatment-team members to develop service or treatment plans within established timeframes.
Provide supportive interventions that help consumers practice skills learned in therapy and make effective use of resources.
Schedule service or treatment plan reviews, assess progress, and amend plans as needed.
Assess and reassess consumer needs using screening and assessment tools.
Review consumer treatment goals and collaborate with treatment-team members.
Provide targeted case management services to eligible consumers who need them.
Share relevant consumer information with treatment-team members to support quality care.
Communicate effectively with consumers, their families or legal guardians, and team members.
Coordinate access to supports and services by working with community agencies and organizations.
Schedule appointments and ensure relevant parties have necessary consents and information.
Prepare and maintain case records, letters, reports, and forms; conduct case follow-up and closing; and complete administrative tasks within established guidelines and timeframes.
Support consumers in developing a positive sense of self-worth and independence.
Organize and conduct support groups as directed.
Advocate for consumers and families by attending multidisciplinary team meetings, court hearings, IEP/SAT meetings, and similar events.
Use provided technology to perform job duties efficiently and effectively.
Arrange transportation to appointments as needed.
Provide and document quality customer service according to policy, including use of consumer satisfaction surveys.
Maintain working knowledge of Prestera policies, procedures, and applicable regulatory requirements; document according to policies and protocols.
Provide crisis assessment and intervention and develop crisis safety plans as indicated.
Attend assigned center meetings and trainings.
Follow confidentiality, HIPAA, and risk-management policies and procedures, including completing incident reports.
Participate in related projects and other functional work as directed by Center leadership.