Case Manager

Cahaba Medical Care Foundation•Birmingham, AL

18d

About The Position

The Case Manager provides social services case management to patients, connecting them with resources available through CMCF programs and community partners. This position serves Bibb County Schools and works with clinic staff, providers, billing staff, community agencies, and patients to address social determinants of health and other barriers to care.

Requirements

Bachelor’s degree in Social Work.
Social work license or plan to obtain one; at minimum, must be registered with the Alabama Board of Social Work Examiners.
Knowledge of behavioral health and social work concepts.
Excellent organizational, interpersonal, and communication skills.
Strong computer and internet research skills, including a high level of comfort with office software such as Google Apps, Microsoft Office, and Adobe.
Ability to work well with internal management and staff at various levels, as well as outside vendors and clients.
Flexibility and willingness to help with daily tasks.

Responsibilities

Administer the Sliding Fee Discount program in coordination with the billing office, including uninsured and sliding-scale payment plans and the hardship program.
Help front-office staff identify uninsured patients and other patients who may need the Sliding Fee Discount program.
Help billing staff identify patients eligible for Medicaid or Medicare and assist patients with the enrollment process.
Assist with patient care planning by helping providers develop individualized care plans addressing social determinants of health and chronic disease management through psychosocial assessments and social service interventions.
Provide case management for charity care programs that help patients obtain additional or specialty medical care, including Bibb Charity Care, UAB Charity Care, Cooper Green, and Project Access.
Assist providers during clinic and patient-care hours with social issues affecting patients’ well-being, including financial problems, housing issues, and community resource needs.
Maintain an active list of local community resources for patients.
Help clinic staff and patients obtain needed medications through Patient Assistance Program enrollment and research options for low-cost medications.
Manage CMCF’s transportation program for patients attending CMC-related appointments and assess and provide information about other available transportation resources in patients’ areas.
Provide crisis intervention services to patients in need.
Refer clients to appropriate community resources and advocate for patients by contacting agencies on their behalf when necessary, in coordination with the County and State, regarding potential abuse or misuse issues.
Complete training to become a Certified Application Counselor with the Marketplace and Medicaid.
Work with the RN/QIO on case management and registry management for patients.
Assist the agency and social service team with fundraising, community development, or outreach efforts.
Perform other duties as assigned by the Social Services Coordinator.