Case Manager, Level 2

St. Charles•Milwaukee, WI

13h

About The Position

Provide individual case management services to youth and families in the pre-disposition and/or post-disposition court process through Milwaukee County Children’s Court Center and Delinquency Court service programming. The role involves working with referred youth and families throughout their program involvement, recognizing their strengths, culture, and community, and supporting family decision-making to help prevent further law violations or continued Juvenile Justice System involvement. The Case Manager completes community check-ins and visits, monitors school attendance and functioning, coordinates program coverage and services, facilitates youth and family group sessions, and provides GPS monitoring. The position also requires preparing documentation and reports for contracting entities, including court officials, and complying with St. Charles Youth & Family Services policies and procedures. Work takes place indoors and outdoors, including in client homes and community settings, with approximately 70% travel using a company vehicle. Nights and weekends may be required based on caseload and program needs.

Requirements

Bachelor’s degree in Human Services, Social Work, Criminal Justice, or a related field.
Two years’ experience with programs serving delinquent or at-risk youth.
Valid Wisconsin driver’s license and liability insurance.
Ability to use vehicles for work-related duties according to agency insurance liability standards.
Ability to demonstrate cultural competence and sensitivity, responding respectfully and effectively to people across cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors.
Knowledge of Milwaukee County Department of Human Services, Children’s Court, Milwaukee Public Schools, and community-based youth-serving agencies.
Knowledge of adolescent and family issues and dynamics.
Knowledge of human growth and development theories.
Ability to prepare formal reports as requested.
Ability to present a case in court if needed.
Ability to perform accurate recordkeeping and documentation.
Ability to perform computer tasks using MS Windows applications and agency database systems.
Ability to meet indoor and outdoor work requirements, including work in client homes and community settings.
Ability to work nights and weekends as dictated by caseload and program needs.
Ability to travel approximately 70% using a company vehicle.

Responsibilities

Complete daily in-person community check-ins, including home and school visits, and document them in appropriate systems according to contract requirements.
Work with each referred youth and family for the duration of their involvement in the program, acknowledging and emphasizing their strengths, culture, and community.
Support family decision-making to empower youth and families to avoid further law violations or continued Juvenile Justice System involvement.
Prepare documentation within the program’s designated time frames.
Present reports to contracting entities, including court officials.
Interact professionally with school staff to monitor attendance, address behavior and performance, and improve youth functioning and behavior.
Coordinate and complete assigned tracking and coverage according to program expectations and requirements.
Ensure mandatory counseling hours and recreation are provided to each youth on the caseload.
Facilitate, counsel, and supervise youth and family group sessions.
Provide GPS monitoring of youth according to program expectations.
Cross-train in all Community Monitor functions.
Follow St. Charles Youth & Family Services policies and procedures.
Perform other duties as assigned.