Case Manager

Western MA•Chicopee, MA

7d•Onsite

About The Position

The Case Manager provides trauma-informed, person-centered support to individuals in substance use and/or mental health recovery who have experienced homelessness. The role helps participants transition from homelessness into studio apartments at a congregate supportive housing site and provides ongoing support as they work toward goals such as stabilizing income, strengthening coping skills, accessing medical care, and pursuing employment. The Case Manager completes required documentation accurately and on time. The position is based on-site at Chestnut Crossing, with significant community-based work directly with participants and regular travel to MHA’s Main Office in Chicopee. It is part of the Division of Supportive Housing, which provides stable housing and individualized wraparound services to people who have experienced chronic homelessness and supports their transition toward independent, permanent housing.

Requirements

Valid driver’s license, adequate automobile insurance, and reliable transportation.
Ability to work independently and as part of a team.
Strong organizational, communication, and interpersonal skills.
Capacity to adapt to participants’ evolving needs.
Must be at least 21 years of age.
Ability to obtain and maintain CPR and First Aid certifications.
High school diploma or equivalent.
At least six months of relevant experience.

Nice To Haves

Experience working with individuals with mental health or substance use challenges, or housing instability.

Responsibilities

Coordinate documentation required for program entry, including homelessness verification, substance use assessments, eligibility screenings, and obtaining identification, birth certificates, Social Security cards, and income verifications.
Complete initial Adult Comprehensive Assessments, updates, and service plans.
Collaborate with a multidisciplinary team to develop Individualized Action Plans (IAPs) that reflect participants’ voices, choices, strengths, and needs.
Implement strategies outlined in IAPs and document progress as required.
Develop, monitor, and revise safety plans with participants and the team.
Adjust support according to individual participant needs.
Assist participants with the transition to stable housing.
Maintain strong communication with Chestnut Crossing staff.
Support tenants with apartment maintenance, communication with property management, and understanding housing regulations.
Support participants in seeking and maintaining employment, vocational training, or education.
Educate and assist participants in accessing public benefits and resources, including Social Security, EAEDC, SNAP, PVTA, and Fuel Assistance.
Help participants access public spaces, support groups, recreational activities, and vocational programs to encourage community integration.
Promote skill development in activities of daily living, money management, transportation, and social participation.