Case Manager - Prototypes- Pasadena Mental Health Clinic

HealthRIGHT 360•Pasadena, CA

10d

About The Position

HealthRIGHT 360 is a nonprofit organization providing accessible, comprehensive healthcare services to vulnerable populations. Its services include mental health care, substance use treatment, primary health services, and transitional support for people returning to the community after involvement with the criminal justice system. The organization integrates physical and behavioral healthcare and works to address social determinants of health, promote resilience, and support recovery. Prototypes Pasadena Outpatient Behavioral Health Services offers mental health services to people from birth through older age, ranging from prevention and early intervention to intensive outpatient and Full-Service Partnership services. Staff work at Prototypes sites and in the community, providing individual and group services, medication support, case management, and coordination with other healthcare services. The Case Manager II coordinates client care within the organization's continuum of services and with external human services providers. The role works directly with clients on intake paperwork, outcome assessments, benefits applications, treatment-plan progress, and connections to community resources. Working with a multidisciplinary team, the Case Manager II supports treatment outcomes consistent with HealthRIGHT 360's mission, philosophy, goals, policies, and vision. Services may be delivered in outpatient offices, residential treatment settings, or the community, according to client needs and program requirements.

Requirements

High school diploma or equivalent, plus a Substance Use Disorder Counselor registration from an accredited California agency (CCAPP, CAADE, or CADTP) and two years of case management experience; alternatively, a high school diploma or equivalent and Substance Use Disorder Counselor certification from an accredited California agency (CCAPP, CAADE, or CADTP); or a bachelor's degree in Social Work, Psychology, or another related field from an accredited institution.
Case management experience.
Experience working with clients experiencing acute withdrawal from substances.
Experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
Valid First Aid and CPR certification, or ability to obtain it within 30 days of hire.
Valid California Driver's License and access to registered and insured transportation.

Responsibilities

Complete case management assessments and enter financial and benefits information during client admission.
Monitor clients' progress toward treatment-plan goals and provide input.
Help clients apply for or transfer Medi-Cal and assess case management needs; complete releases of information.
Connect clients with benefits, healthcare, employment, housing, outpatient substance use services, and other resources.
Coordinate external service linkages and communications, including appointments, probation, child visits, and court minute orders.
Complete VI-SPDAT assessments and connect clients with housing options.
Collaborate with clients on rehabilitation goals, prepare them for job searches, and assist with resume writing.
Provide treatment oversight for case management services and translation services as needed.
Complete and document client urine analysis tests if assigned, and transport clients as needed.
Support parents and caregivers in strengthening family relationships and community-resource networks.
Provide field-based services as required; collaborate with school staff and advocate or participate in IEP or 504 plan meetings as needed.
For FSP services, complete rent invoices, flexible-fund requests, and vendor check requests as needed; complete KEC/OMA’s by scheduled due dates; and participate in outreach and engagement, including field commuting as needed.
For CRP services, conduct outreach and engagement for referred individuals and clients having difficulty meeting probation mandates; complete weekly outreach and engagement reports; and provide jail in-reach and post-release case management as needed.
Collaborate with clients and families to support community reintegration and coordinate with law enforcement to promote compliance and client success.
Assist in developing groups and activities, provide peer support when needed, and collaborate with outside agencies to connect clients with community resources.
Write progress notes within 24 hours of service delivery and prepare client progress letters and court reports with supervisor approval.
Maintain compliance with clinical documentation standards, including HIPAA, 42-CFR, DMH, and SAPC; complete peer reviews (chart audits) in a timely manner.
Seek clinical consultation in new or high-risk situations and maintain expected client-care hours and productivity.
Attend and participate in supervision, agency, team, and assigned meetings; complete training and communicate collaboratively with the behavioral health team.
Arrange work schedules according to program needs, read and respond to emails daily, and comply with agency policies and applicable standards and regulations.
Maintain registration or certification requirements, if applicable; assist with onboarding and training new employees, interns, ambassadors, volunteers, or others as assigned.
Perform other duties as assigned.