Case Manager - Enhanced Behavior Support Program

OPTIONS FOR ALL INC • San Diego, CA

15d • $27 - $27 • Hybrid

About The Position

As a Case Manager, you will make a difference every day by helping people build independence, make choices, and work toward their goals. This is more than a job. It is a chance to create real impact while joining a mission-driven organization that values dignity, inclusion, and respect. We are looking for people who care deeply, take initiative, and want to help others thrive. At Options For All, we believe a great workplace starts with putting people first. We are proud to build a culture where team members feel supported, valued, and connected to the work they do. We celebrate diversity, foster belonging, and create opportunities for growth.

Requirements

• 90+ college units OR, Minimum of 3 years hands-on experience working with individuals with a wide range of intellectual & physical disabilities, including individuals with the most intensive support needs.
• Strong program development and personnel management skills.
• Ability to create and deliver creative, engaging, and educational lesson plans using best practices in developing program curricula as a guide.
• Ability to diffuse crisis situations and apply problem solving strategies.
• Strong organization and administrative skills.
• Detail-oriented, ability to multi-task and manage time well.
• Excellent interpersonal skills.
• Proficient in Microsoft Suite.
• Acceptable driving record.
• Ability to travel within and throughout the region where services are provided.
• Ability to travel in and throughout the state as needed to attend meetings.
• Successful completion of background check.

Responsibilities

• Serve as administrative and program support to overall program and operations.
• Monitor the delivery of daily program support, supervision, and instruction to participants with intellectual and physical disabilities.
• Track daily programming schedules of staff and participants to ensure compliance, quality, and efficiency of service delivery.
• Acts as a supervisory role and support for program staff and ensure completion of daily report entries with adequate detail of engagement.
• Assist the Area Manager with the supervision of the planning, coordination, and delivery of program service, initiatives, curricula, and activities for participants in-person and remotely.
• Assist with budgetary, billing, and payroll support functions.
• Serve as backup to provide direct support to for participants in field and/or remotely as needed.
• Complete and prepare reports on staff and participants.
• Oversees the management of daily, weekly and monthly schedules for staff and participants.
• Oversee required data reporting and tracking of staff, participants, and programs.
• Assist Direct Support Professionals in the creation and delivery of functional curriculum for participant activities as needed.
• Collaborate with teams and committees as assigned.
• Ensure program compliance with regulations, policies, guidelines, and procedures (Quality Assurance).
• Provide oversight and support for curriculum and program activities.
• Provide training and safety program coordination for staff.
• Work in collaboration with Area Manager in marketing efforts.
• Follow-up with staff deadlines for administrative responsibilities.
• Assist with new employee orientation and training at job sites and in community activities.
• Train and support new staff in various required areas of program operations (database management and payroll systems, safety documentation, policies and procedures, on-the-job training and support).
• Act as liaison between DSPs and Area Manager.
• Work closely with Area Manager to develop and complete required documentation and reports for service line.
• Manage the system of collecting organizational (internal & external) metrics consistently and accurately in database management system (intake paperwork, renewals, ISPs, semi-annuals, SIR/APS/Program reports and behavior support plans).
• Manage the system of reporting data collected to all interested parties.
• Ensure staff complete daily reporting requirements and conduct frequent audits to ensure quality and reporting compliance.

Benefits

• 100% company-paid medical, dental, and vision coverage for employees
• Comprehensive coverage for qualifying dependents, including 100% dental and vision and 50% medical
• Retirement savings plan with up to a 5% company match
• Mileage reimbursement for work-related travel
• Paid vacation, sick time, and paid holidays, including your birthday
• Student Loan Repayment Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED