Case Manager

ENDEAVORS • Killeen, TX

8d • $50,000 - $53,000

About The Position

Provide comprehensive case management to Veterans and their families who are homeless or at risk of homelessness, supporting quality of life and the highest possible ability to function within the community. The role advocates for Veterans, connects them with housing and community resources, and provides individualized support to promote housing stability, self-sufficiency, and overall well-being. The position is temporary, located in Killeen, Texas, and requires travel to locations in the county and surrounding areas.

Requirements

• Bachelor’s degree in Social Work, Sociology, Psychology, or a related field.
• At least 1 year of case management experience.
• At least 2 years of experience in a customer-service-focused environment.
• Valid driver’s license with a clear record.
• Daily access to a vehicle without prior notice.
• Must maintain regular and acceptable attendance.
• Must be available and willing to travel to various locations as business needs dictate.
• Travel is required within the county and surrounding areas.

Nice To Haves

• 3 or more years of case management experience preferred.
• Experience with homeless or low-income populations, Veterans, and their families is a strong plus.
• LMSW, LBSW, or LMFT license preferred.

Responsibilities

• Advocate for Veterans and facilitate access to housing assistance, utility assistance, healthcare, transportation, income support, and other community resources and benefits.
• Develop and maintain a comprehensive database of community resources and referral partners; build collaborative relationships and coordinate referrals and service linkages.
• Provide intensive, hands-on support and advocacy for Veterans experiencing chronic homelessness and facing barriers to self-sufficiency.
• Assist Veterans with housing and benefit applications and other paperwork; accompany or transport participants to appointments, housing viewings, and service-provider meetings when needed.
• Conduct home visits and community-based follow-up contacts to monitor housing stability, assess needs, reinforce progress, and provide supportive case management.
• Assess Veterans’ and families’ needs, strengths, barriers, and goals; develop individualized housing and service plans with measurable action steps, and review and update plans as circumstances change.
• Coordinate, monitor, and document services and progress toward plan goals, including activities, referrals, outcomes, case-management interactions, and housing inspections as required.
• Help Veterans obtain identification cards, DD214s, birth certificates, Social Security cards, and other essential documents.
• Coordinate with the Site Supervisor or Lead Case Manager and Financial Assistance Coordinator to facilitate timely payments to landlords, utility providers, and other approved vendors.
• Keep Veterans informed about assistance requests, payment approvals, disbursements, and required documentation or follow-up.
• Meet regularly with the Lead Case Manager to review caseloads, discuss progress and barriers, coordinate service strategies, and support effective case management.
• Provide feedback and recommendations to the Lead Case Manager and Program Manager to support program growth, quality improvement, and client outcomes.
• Participate in monthly Veteran community coalitions, networking groups, and stakeholder meetings.
• Deliver presentations and program information to community organizations and partners throughout the service areas.
• Perform other duties as assigned.
• Provide exceptional customer service by putting the child, family, Veteran, or client first in support of the organization’s mission.

What This Job Offers

• Career Level: Entry Level