Case Manager, RISE

Harris County•Houston, TX

5d•Onsite

About The Position

Under the general supervision of the Community Health and Violence Prevention Services Division (CHVPS), the RISE (Relentless Interrupters Serving Everyone) Case Manager provides direct support to individuals experiencing acute emotional, psychological, or situational crises. The role collaborates with CHVPS staff to assess client and community needs, develop and implement crisis management plans, and coordinate services that stabilize people in crisis. It requires teamwork, communication, crisis management, home visits, community engagement, and connecting clients with appropriate resources for ongoing care and support. The position is full-time, typically Monday through Friday from 9 a.m. to 6 p.m., with other days and hours as necessary. Work takes place in a professional office and in the field, including travel to external locations for assessments, meetings, and hands-on tasks. The work location is Harris County Public Health, 1111 Fannin St., Houston, Texas 77002. Employment may be contingent on passing a drug screen and meeting other standards. The position is subject to a criminal history check; only relevant convictions will be considered, and a conviction may not automatically disqualify a candidate.

Requirements

Bachelor’s degree in Social Work, Psychology, Counseling, or a related field is typically required.
At least 2 years of experience in crisis intervention, case management, or social services serving underrepresented and underserved populations at the highest risk of being perpetrators or victims of crime.
Current Texas driver’s license upon hire.
Proficiency in MS Office Suite: Word, Excel, PowerPoint, and Outlook.
Excellent verbal and written communication skills.
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
Ability to maintain confidentiality when handling sensitive information.
Ability to work well with the public and staff members.
Must use a personal mobile device for the Multifactor Authentication process.
Ability to effectively present information in one-on-one and small-group situations to employees and/or managers.
Knowledge of company protocols, operational procedures, and safety policies.
Ability to de-escalate complex situations using Trauma Informed Care and harm reduction practices.
Ability to coordinate activities closely with others in stressful situations.

Nice To Haves

Master’s degree in a related field.
Professional license or qualification: LCSW (Licensed Clinical Social Worker), LCDC (Licensed Chemical Dependency Counselor), LMHC (Licensed Mental Health Counselor), LMSW (Licensed Master Social Worker), LPC (Licensed Professional Counselor), MSW (Master of Social Work), or Psychologist.
Bilingual in Spanish.

Responsibilities

Conduct comprehensive assessments of individuals in crisis to evaluate the severity of their situation and immediate and long-term needs.
Provide short-term interventions, including emotional support, de-escalation, and safety planning.
Develop individualized crisis intervention plans, identify immediate action steps, and coordinate resources for secured linkages.
Collaborate with RISE staff, crisis intervention teams, law enforcement, and/or medical professionals during high-risk or high-intensity situations.
Help clients understand their situations and options for treatment or stabilization.
Maintain accurate, current case files and documentation in compliance with confidentiality and legal requirements.
Document client interactions, crisis interventions, outcomes, and referrals in accordance with organizational policies.
Connect clients to community resources, including mental health services, housing, substance abuse programs, healthcare, and legal services.
Follow up with clients according to division policies to check that they are receiving necessary services and adjust intervention plans as needed.
Meet with clients in office settings, community locations, or by phone or video.
Conduct home visits and engage with the community.