Case Manager - SEMO RISE

Community Partnership of Southeast Missouri•Cape Girardeau, MO

About The Position

Community Partnership of Southeast Missouri (CPSEMO) is seeking a compassionate, organized, and participant-focused Case Manager for SEMO RISE (Regional Industry Skills and Employment), a workforce development initiative serving 14 counties in Southeast Missouri. SEMO RISE connects individuals to education, occupational training, industry-recognized skills, and employment opportunities in skilled trades and construction, and information technology, including commercial drone technology and its applications across industries. Working under the direction of the SEMO RISE Project Manager, the Case Manager assesses participant needs, develops individualized service plans, coordinates referrals and allowable supportive services, monitors progress, and provides ongoing assistance to help individuals overcome barriers and engage in and complete workforce development activities. The role collaborates with program staff, training providers, employers, community organizations, and other service providers to support participant engagement, retention, completion, and transitions into employment. The position may require travel throughout the 14-county service area to meet participants, coordinate services, visit training providers, attend partner meetings, and support participant engagement and retention. A valid driver's license and reliable transportation are required, subject to CPSEMO's applicable driving and vehicle-use requirements.

Requirements

Associate degree or bachelor's degree in social work, human services, counseling, psychology, workforce development, education, or a related field; equivalent relevant education and experience may be considered.
At least one year of experience in case management, human services, workforce development, participant support, community services, or a related field.
Strong interpersonal, communication, and problem-solving skills.
Ability to assess individual needs, coordinate referrals, and support progress toward established goals.
Strong organizational skills and ability to maintain accurate and timely case documentation.
Ability to manage multiple participants and competing priorities effectively.
Proficiency with Microsoft Office or comparable productivity tools and electronic recordkeeping systems.
Ability to maintain confidentiality and handle sensitive participant information responsibly.
Ability to collaborate with community organizations, service providers, and other program staff.
Ability to travel throughout the 14-county service area as required.
Valid driver's license and reliable transportation, subject to CPSEMO's applicable driving and vehicle-use requirements.

Nice To Haves

Experience working with grant-funded programs, workforce development initiatives, education and training programs, or employment services.
Experience providing individualized service planning and coordinating supportive services.
Familiarity with participant retention strategies, career pathways, and employment placement services.
Experience working with individuals experiencing barriers to education, training, or employment.
Knowledge of community resources and service providers in Southeast Missouri.
Experience maintaining electronic case files, participant databases, and grant-related documentation.
Familiarity with skilled trades, construction, information technology, commercial drone technology, or related career pathways.
Experience collaborating with educational institutions, employers, workforce agencies, and community-based organizations.

Responsibilities

Conduct initial and ongoing participant assessments covering strengths, goals, employment interests, educational needs, barriers, and supportive service needs.
Develop, review, and update individualized service plans with participants, including goals, action steps, resources, and milestones.
Help participants identify education, training, credentialing, and employment pathways aligned with their interests, abilities, and regional workforce opportunities.
Establish regular participant follow-up, provide guidance on program requirements and resources, and promote self-sufficiency, accountability, and informed decision-making.
Identify barriers to participation and completion; assess needs such as transportation, childcare, housing stability, technology access, work-related expenses, and educational materials.
Connect participants with community resources, public assistance programs, nonprofit organizations, and service providers, and coordinate supportive services allowable under grant and program procedures.
Document supportive service requests, referrals, approvals, and assistance; coordinate complex needs and resource limitations with the Project Manager; and monitor whether support addresses barriers.
Maintain regular communication with participants; track attendance, engagement, progress, and milestones; and follow up on missed appointments, absenteeism, or risk of withdrawal.
Work with participants, training providers, employers, and partners to address retention barriers and support re-engagement, training completion, credential attainment, employment placement, and employment retention.
Coordinate participant enrollment, attendance, progress, and completion with training providers, and connect participants with career services, job readiness resources, resume assistance, interview preparation, and employment opportunities.
Develop and maintain relationships with community organizations and service providers across the 14-county region; coordinate and follow up on referrals; and communicate resource gaps to the Project Manager.
Maintain accurate, timely, and confidential participant files and records, including assessments, service plans, contacts, referrals, services, progress, eligibility documents, consents, and outcomes.
Enter participant information into designated databases and case management systems within established timelines; collaborate with the Data & Performance Specialist on record completeness, accuracy, and reporting.
Participate in case file reviews, monitoring, quality assurance, staff meetings, case reviews, partner meetings, and program planning activities.
Work closely with the Project Manager, Outreach & Engagement Specialist, Data & Performance Specialist, training providers, employers, and community partners to coordinate services and support project objectives.
Maintain professional boundaries, protect confidentiality, follow organizational and grant requirements, manage caseloads and deadlines, and participate in required training and professional development.
Perform other related duties as assigned by the SEMO RISE Project Manager or designated supervisor.