Case Manager - SEMO RISE

Community Partnership of Southeast Missouri•Cape Girardeau, MO

About The Position

Community Partnership of Southeast Missouri (CPSEMO) is seeking a compassionate, organized, and participant-focused Case Manager for SEMO RISE (Regional Industry Skills and Employment), a workforce development initiative serving 14 counties in Southeast Missouri. SEMO RISE connects individuals with education, occupational training, industry-recognized skills, and employment opportunities in skilled trades and construction, and information technology, including commercial drone technology and its applications across industries. Working under the direction of the SEMO RISE Project Manager, the Case Manager assesses participant needs, develops individualized service plans, coordinates referrals and supportive services, monitors progress, and provides ongoing support to help participants engage in and complete workforce development activities. The role involves identifying barriers to participation, promoting retention and completion, and supporting transitions into employment. The Case Manager collaborates with the Outreach & Engagement Specialist, Data & Performance Specialist, training providers, employers, community organizations, and other service providers. The position may require travel throughout the 14-county service area to meet participants, coordinate services, visit training providers, attend partner meetings, and support participant engagement and retention. The role also requires accurate and confidential case documentation, coordination of referrals and allowable supportive services, and collaboration on participant outcomes and grant reporting.

Requirements

Associate degree or bachelor’s degree in social work, human services, counseling, psychology, workforce development, education, or a related field; equivalent relevant education and experience may be considered.
At least one year of experience in case management, human services, workforce development, participant support, community services, or a related field.
Strong interpersonal, communication, and problem-solving skills.
Ability to assess individual needs, coordinate referrals, and support progress toward established goals.
Strong organizational skills and ability to maintain accurate and timely case documentation.
Ability to manage multiple participants and competing priorities effectively.
Proficiency with Microsoft Office or comparable productivity tools and electronic recordkeeping systems.
Ability to maintain confidentiality and responsibly handle sensitive participant information.
Ability to collaborate with community organizations, service providers, and other program staff.
Ability to travel throughout the 14-county service area as required.
Valid driver's license and reliable transportation, subject to CPSEMO's applicable driving and vehicle-use requirements.
Strong assessment, service planning, and problem-solving skills; ability to build rapport with participants from diverse backgrounds and develop practical strategies to support participation and retention.
Ability to manage a caseload, maintain consistent participant follow-up, communicate effectively with participants and partners, and document services and outcomes accurately.
Ability to work independently while maintaining accountability to the Project Manager.
Commitment to participant-centered service delivery, workforce development, and improved access to education, training, and employment opportunities.

Nice To Haves

Experience working with grant-funded programs, workforce development initiatives, education and training programs, or employment services.
Experience providing individualized service planning and coordinating supportive services.
Familiarity with participant retention strategies, career pathways, and employment placement services.
Experience working with individuals experiencing barriers to education, training, or employment.
Knowledge of community resources and service providers in Southeast Missouri.
Experience maintaining electronic case files, participant databases, and grant-related documentation.
Familiarity with skilled trades, construction, information technology, commercial drone technology, or related career pathways.
Experience collaborating with educational institutions, employers, workforce agencies, and community-based organizations.

Responsibilities

Conduct initial and ongoing assessments of participants’ strengths, goals, employment interests, educational needs, participation barriers, and supportive service needs.
Develop and update individualized service plans with participants, including goals, action steps, resources, and milestones.
Help participants identify education, training, credentialing, and employment pathways aligned with their interests, abilities, and regional workforce opportunities.
Establish regular follow-up schedules, review participant progress, address challenges, and provide guidance on program requirements, training, referrals, and employment resources.
Promote participant self-sufficiency, accountability, and informed decision-making; document assessments, plans, progress reviews, referrals, and other case management activities.
Identify barriers to education, training, and employment, including needs related to transportation, childcare, housing stability, technology access, work expenses, and educational materials.
Connect participants with community resources, public assistance programs, nonprofit organizations, and other service providers; coordinate allowable supportive services and document requests, referrals, approvals, and assistance.
Coordinate with the Project Manager on complex needs, resource limitations, or matters requiring additional review or approval; monitor whether services address barriers and support continued participation.
Maintain communication with participants; track attendance, participation, progress, and milestones; identify disengagement risks and follow up promptly when participants miss appointments or face challenges.
Work with participants, training providers, employers, and partners to address retention barriers, encourage continued participation, support re-engagement, and facilitate transitions to employment or further education.
Follow up, as appropriate and permitted, to document training completion, credentials, employment placement, and employment retention; identify recurring retention barriers and recommend improvements.
Help participants understand skilled trades, construction, and IT pathways, including commercial drone technology; coordinate with providers to monitor enrollment, attendance, progress, and completion.
Refer participants to career services, job readiness resources, resume assistance, interview preparation, and employment opportunities; help them navigate training, credentialing, job search, and employment transitions.
Develop and maintain relationships with community organizations and service providers; coordinate and follow up on referrals, maintain knowledge of regional resources, and communicate resource gaps to the Project Manager.
Maintain accurate, timely, and confidential case files and enter participant information into designated systems within established timelines; complete required forms, eligibility records, consents, and supporting documentation.
Collaborate with the Data & Performance Specialist on record completeness, accuracy, reporting, case file reviews, monitoring, and quality assurance; promptly correct documentation gaps or discrepancies.
Work with the Project Manager and Outreach & Engagement Specialist, and coordinate with training providers, employers, and community partners to address participant needs and support program objectives.
Participate in staff meetings, case reviews, partner meetings, program planning, required training, and professional development.
Maintain organized case files, correspondence, schedules, referral records, and supporting documentation; manage caseloads and competing priorities while meeting follow-up and reporting deadlines.
Protect participant confidentiality, maintain professional boundaries, follow organizational policies and procedures, and perform other related duties as assigned by the Project Manager or designated supervisor.