Case Manager

Community Medical Services•Anchorage, AK

About The Position

Community Medical Services is hiring a Case Manager to help people experiencing opioid and other substance use disorders access care. Under the direct supervision of the Clinic Manager, the Case Manager is the primary contact for behavioral health services outside the counseling arena. The work includes intake, wellness-check calls, clinical documentation, insurance needs, and coordination with clients and providers in an outpatient treatment setting. The role supports clients through intake and treatment, coordinates care and internal resources, helps reduce barriers to treatment, and assists with transfers, transportation, medication-related arrangements, and substance use disorder voucher processes. The position requires the ability to work with people from multicultural and low socioeconomic backgrounds and to respond appropriately to clients experiencing varying levels of crisis.

Requirements

Must be at least 21 years of age.
High school diploma or GED plus two years of qualifying education or behavioral health experience, or a combination of both; alternatively, an associate degree plus two years of full-time behavioral health work experience, or a bachelor's degree plus one year of full-time behavioral health work experience.
A master's or bachelor's degree in a behavioral health-related field.
Valid state-issued driver's license.
39-month MVR clearance.
Knowledge of behavioral management, de-escalation methods, crisis intervention, and techniques for defusing situations to prevent violent behavior harmful to clients or others, with the ability to apply these techniques to clients at varying levels of crisis.
Academic and working knowledge of DSM-5, community resources, clinical methods and procedures, and their application.

Nice To Haves

Experience working with multicultural and low socioeconomic individuals.
Interest in working in an outpatient setting similar to a doctor's office.
Residential experience and knowledge of psychotropic medications.

Responsibilities

Coordinate internal support needs to reduce treatment barriers.
Screen potential clients, schedule intake appointments, and facilitate orientation to the new-client treatment program.
Assist clients with intake documentation, including releases of information, coordination-of-care letters, client fee agreements, advance directives, and language assistance forms.
Monitor Medicaid and other insurance paperwork for clients and complete required intake and discharge forms.
Conduct wellness checks by phone and maintain progress notes and other required documentation as directed by the Clinic Manager and clinical team members.
Coordinate care with primary care providers and other mutual providers, including mental health treatment providers, DCS, and probation or parole.
Assist with transportation arrangements as needed.
Help complete required intake documents and forms, collect signatures, and route documents as appropriate.
Facilitate internal transfers to other CMS locations and external transfers to other medication-assisted treatment programs.
Arrange courtesy dosing and request exceptions to the take-home medication policy.
Collaborate with assigned counselors on follow-up regarding AWOLs and abnormal drug screens.
Facilitate the application and tracking process for the Substance Use Disorder Voucher process and communicate with clients about that process.