Case Manager, 50 Penn

RISEBORO COMMUNITY PARTNERSHIP•New York, NY

22d•$49,500 - $57,785•Onsite

About The Position

The Case Manager at 50 Penn Apartments provides ongoing support services to frail elderly tenants transitioning from shelters into permanent affordable housing. Under the general supervision of the Supportive Housing Programs Supervisor, the role connects residents to health and community-building services that help them age safely in their homes and communities. The Case Manager coordinates on-site services, supports housing stability and tenancy, develops individualized service plans, and connects tenants with benefits, healthcare, and community resources. The role also maintains resident records and case notes, monitors tenant well-being, and coordinates with property staff, service providers, and program leadership. RiseBoro provides equal employment opportunity and reasonable accommodations based on religion and/or disability as required by law. The organization states its commitment to supporting communities affected by systemic oppression and bias.

Requirements

Demonstrated knowledge of case management.
Excellent verbal and written communication skills.
Excellent organizational skills and strong attention to detail.
Excellent time-management skills, including the ability to multitask and prioritize workflow.
Strong interpersonal and customer-service skills.
Ability to work independently with minimal supervision and collaboratively as part of a team.
Genuine interest in the care and well-being of older adults.
Ability to provide services with compassion, patience, and empathy.
Ability to be flexible with scheduling and staffing needs to provide optimal client care.
Ability to maintain confidentiality.
Creative thinking and problem-solving ability.
Ability to represent RiseBoro professionally with clients, visitors, coworkers, and volunteers.
Proficiency in Microsoft Office Suite, particularly Word and Excel.
Commitment to RiseBoro’s mission, vision, and values.
Ability to understand institutional and structural racism and bias and their impact on underserved and underrepresented communities.
Demonstrated commitment to supporting communities that have experienced systemic oppression and bias, including people of color, LGBTQ+ people, immigrants, and justice-involved persons.
Either a bachelor’s degree and a minimum of two years of case management experience, strongly preferred; or an associate degree and a minimum of four years of case management experience, required.

Nice To Haves

Housing-program case management experience preferred; housing case management experience is a plus.
Bilingual English/Spanish, including the ability to speak, read, and write in Spanish, preferred.
Bachelor’s degree and at least two years of case management experience are strongly preferred.

Responsibilities

Coordinate day-to-day on-site services for tenants on the assigned caseload, ensuring services reflect RiseBoro’s mission.
Support resident tenancy through eviction prevention, tenant-landlord mediation and advocacy, and assistance with annual recertification paperwork in coordination with property management.
Complete needs assessments and develop individualized, goal-based service plans; review plans periodically and document completed tasks and objectives.
Identify barriers to stable housing and provide coaching, support, and referrals to improve housing retention, stability, quality of life, and self-sufficiency, including support with budgeting and life, tenancy, and communication skills.
Identify strategies for addressing short-term or chronic issues, including substance use or mental illness, that may affect service plan goals or risk a return to homelessness.
Provide case management, timely assistance and advocacy, information and referrals, supportive counseling, crisis intervention, and other identified support.
Help tenants identify and apply for benefits for which they may qualify, providing advocacy as needed.
Build informal tenant support networks by facilitating engagement opportunities such as educational workshops and social activities; provide translation during workshops as needed.
Educate residents about on-site services and community resources.
Prepare and maintain current resident files containing records, personal and eligibility information, services provided, outcomes, and relevant correspondence.
Document tenant interactions and service provision promptly in the program’s case-notes database.
Maintain contact with tenants through home visits, telephone calls, and periodic inspections with property management staff.
Coordinate with community partners to support aging in place, including arranging home care services and planning discharges from inpatient facilities.
Communicate with on-site property management and maintenance staff about resident issues and obtain records of incidents and hospitalizations occurring outside work hours.
Track tenant health outcomes, including hospitalization reasons and frequency, and help residents establish health action plans based on medical-provider recommendations.
Help tenants secure transportation to medical appointments and community resources; accompany them to appointments when appropriate or needed.
Coordinate with the Supervisor and Program Director to conduct biannual resident satisfaction surveys assessing tenant needs and interests.
Perform other related duties based on program needs.