Case Manager - Behavioral Health

Denova Collaborative Health • Phoenix, AZ

5d • Hybrid

About The Position

The Case Manager assists in patient care by promoting effective education, self-management support, and timely healthcare delivery to achieve quality and financial outcomes. As a member of the Case Management Team, the Case Manager advocates for patients’ healthcare needs by coordinating care to reduce fragmentation and support quality, cost-effective outcomes. The role operates under a pay-for-performance (P4P) compensation structure.

The position follows a hybrid schedule, with four days of virtual engagement and one day onsite, Monday through Friday, 8 AM to 5 PM. Denova Collaborative Health LLC is an integrated primary care and behavioral health practice serving the Greater Phoenix metropolitan area, with virtual care available to residents throughout Arizona. Its approach integrates primary care, behavioral health, addiction medicine, and wellness.

Requirements

• Bachelor’s degree in Counseling, Psychology, Social Work, or a related field preferred, with at least one year of relevant experience; alternatively, an associate’s degree with at least two years of related experience, or a high school diploma or equivalent with at least three years of related experience may be considered.
• Qualified as a Behavioral Health Technician.
• Exceptional communication and time-management skills.
• Exceptional problem-solving skills and ability to work within an interdisciplinary team.
• CPR/First Aid certification.
• Valid Arizona fingerprint clearance.
• Demonstrated ability to work independently.
• Ability to work within a pay-for-performance compensation structure.
• Ability to work a hybrid schedule: four days of virtual engagement and one day onsite, Monday through Friday, 8 AM to 5 PM.

Nice To Haves

• Experience with the Advance MD EMR system is preferred.

Responsibilities

• Provide ongoing case management for patients with identified needs, coordinating behavioral health services, medical care, education, placement, finances, and socialization services.
• Use influencing and motivational interviewing skills to engage patients and promote lifestyle and behavior changes.
• Identify and use community resources to help patients access necessary services.
• Collaborate with patients and their families to implement service plans, explain clinical options, and coordinate care with clinical teams and other healthcare providers.
• Maintain accurate and timely documentation in electronic medical records and other healthcare databases.
• Help patients overcome barriers to attending scheduled appointments and accessing healthcare services.
• Apply familiarity with Department of Human Services regulations and procedures to navigate and coordinate services for patients.
• Perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision insurance.
• Retirement plan with a 4% company match.
• Long- and short-term disability options.
• Life insurance coverage.
• Holiday pay and PTO.
• Employee wellness program.
• Discounts for Denova team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED