Behavioral Health Case Manager

San Ysidro Health•San Diego, CA

12h•$31 - $40

About The Position

Under the direct supervision of the BH Case Manager Supervisor, the Behavioral Health Case Manager provides direct services and coordinates care for behavioral health patients, particularly those with complex needs. The role helps ensure patients can access the care and referral services needed to achieve and maintain optimal functioning and provides case management to patients engaged in or referred to Behavioral Health Services. The Case Manager participates in staff and treatment team meetings, conducts presentations, and engages patients and external agencies. The position also represents San Ysidro Health and its Behavioral Health Department in the community to build partnerships and improve referral outcomes and quality of care. The role requires a bachelor's degree in psychology, social work, or a related field, or a high school diploma and at least two years of behavioral health case management experience. One year of experience providing case management to diverse patient populations, including adults, youth, and families, is also required. Bilingual Spanish/English proficiency is required. The work is performed in a general office environment, with prolonged sitting and occasional standing, walking, lifting, pushing, and pulling up to 10 pounds. Local travel around San Diego County may be required, and reliable transportation is required.

Requirements

Bachelor's degree from a four-year college or university in psychology, social work, or a related field, or a high school diploma with at least two years of behavioral health case management experience.
One year of experience providing case management services to diverse patient populations, including adults, youth, and families.
Bilingual Spanish/English proficiency.
Excellent customer service, communication, and documentation skills.
Ability to work cooperatively with other departments in a large community health center and satellite clinics and to work effectively in a multidisciplinary setting.
Computer literacy, including proficiency with word processing software, Microsoft Office, and Excel spreadsheets.
Experience or proficiency with electronic medical records software.
Reliable transportation for possible local travel around San Diego County.
Ability to meet pre-employment requirements, including I-9, physical, positive background and reference check results, completed application, new-hire orientation, and pre-employment PPDs.

Responsibilities

Provide direct patient services, including case management, referral support, warm handoffs, and psycho-educational groups.
Assess patients’ health and psychosocial needs, including health literacy, and develop case management plans in collaboration with patients, families, and department staff.
Orient patients to the behavioral health department and available services to begin developing a therapeutic alliance.
Identify and support patients and families eligible for and in need of case management services.
Coordinate patient care with behavioral health providers, primary care physicians, and/or psychiatrists through consultation, collaboration, follow-up, and recommendations.
Collaborate with other SYHealth departments to facilitate and monitor referrals and help ensure timely access to services.
Help patients and families access resources and overcome barriers to care.
Manage internal and external referrals to the behavioral health department, including follow-up calls, letters, and communications with referring staff.
Educate patients, families, caregivers, and healthcare team members about treatment options, community resources, insurance benefits, psychosocial concerns, and case management.
Represent San Ysidro Health and the Behavioral Health Department in the community and maintain partnerships with other programs to improve referrals and quality of care.
Maintain timely, complete, and accurate records, including assessments, action plans, progress notes, and documentation of care plans in the electronic health record.
Assist with monthly narrative and statistical reports on progress toward process objectives and other reporting requested by department and organizational leadership.
Engage patients and collaborate with community agencies to identify people eligible for behavioral health services and facilitate referrals.
Maintain patient-visit productivity in accordance with clinic and program guidelines.
Comply with departmental and health center policies, procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
Attend required meetings, trainings, and community events, and participate on committees as directed.
Assist with quality assurance and evaluation to support contract compliance and achievement of patient and family outcome and process objectives.
Complete and submit required data entry and reports on time.
Support professional growth by participating in educational programs, case conferences, treatment team presentations, in-service meetings, workshops, and review of current literature.
Perform other related activities as required, assigned, or requested.