Case Mgr MWHS - Billingual

SGA YOUTH & FAMILY SERVICES NFP•Chicago, IL

13d

About The Position

The Case Manager recruits and maintains a caseload of up to 50 participants, conducts monthly contact with each participant, and serves 100 participants within a program year. The role builds trusting relationships with individuals, families, and clinical and community-based organizations, and uses caring, nonjudgmental communication to engage participants and connect them with Healthy Start information, referrals, and community resources. The position provides home-based services to women, men, and infants or children, including health education, breastfeeding and lactation support, doula services, and related case management. The Case Manager completes assessments, helps families develop and quarterly update Individual Family Service Plans, supports reproductive planning, and provides education about child development, infant safety, safe sleep, well-child visits, immunizations, parent-child interactions, and father or partner engagement. The role also conducts developmental screenings, identifies potential special needs, and makes referrals for services such as substance abuse and postpartum depression treatment. The Case Manager maintains participant records, enters data into ETO, contributes information for program reporting and continuous quality improvement, and coordinates with the Healthy Start Team and community partners. Work must comply with HIPAA, Healthy Start guidelines, and organizational policies and procedures. The position requires travel to home visits and the ability to work flexible hours, including occasional evenings and weekends.

Requirements

Bachelor’s degree in Social Work, Early Childhood, or a related field.
Experience working with mothers, fathers, and families.
Experience in case management.
Sensitivity to cultural diversity and the ability to communicate and cooperate with diverse families, professionals, and community groups.
Strong ability to network and develop professional partnerships.
Ability to work flexible hours, including occasional evenings and weekends.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers, employees, or the organization.
Ability to exercise discretion and independent judgment when executing tasks.
Competence with Microsoft Office tools and entering services in an online database.
Bilingual and bicultural proficiency in English and Spanish.
Valid driver’s license and automobile insurance.
Ability to transport oneself to and from home visits.

Responsibilities

Recruit and maintain a caseload of up to 50 participants, conduct monthly contact with each participant, and serve 100 participants within a program year.
Establish and maintain cooperative, trusting relationships with individuals, families, and clinical and community-based organizations.
Use caring, nonjudgmental language when communicating with participants.
Share Healthy Start information and encourage or navigate referrals to and from clinics and community-based organizations.
Use a range of outreach methods to engage individuals and groups in diverse settings.
Complete required assessments, including Healthy Start tools, to understand participants, their families, and their communities.
Help participants and families create goals documented in an Individual Family Service Plan and update the plan quarterly.
Provide home-based services to women, men, and infants or children, including health education, breastfeeding and lactation support, doula services, and related case management activities.
Promote father and partner engagement with infants and children.
Explain the importance of well-child visits and immunizations, help participants find a medical home for their infant or child, and support keeping recommended appointments.
Discuss the importance of ongoing parent-child interactions, including reading to infants and children every day.
Screen and refer participants for substance abuse and postpartum depression treatment as indicated.
Help participants complete a Family Reproductive Plan.
Educate prenatal clients about child development and ways to enhance development, and conduct developmental screenings using ASQ SE 2 and ASQ 3 tools.
Educate participants about infant safety, including safe sleep practices.
Help identify children with special needs and make necessary referrals.
Promote culturally and linguistically appropriate services and resources within Healthy Start and with diverse community partners.
Follow Healthy Start guidelines and SGA policies and procedures, and contribute to prevention and integrated service delivery with community providers.
Participate in the agency’s Continuous Quality Improvement activities.
Maintain client and family records according to agency and program standards.
Compile and enter data into ETO as required by the program and agency, and provide information for program reporting.
Inform the Healthy Start Team about resources available to community families.
Develop a consistent schedule for visiting program participants.
Comply with HIPAA requirements.
Perform additional duties as assigned.