Sr Mobile Expert, Billingual
About The Position
Sr Mobile Expert, Bilingual employees are experienced retail experts who deliver high-quality customer service and sales in T-Mobile company-owned Experience stores. The stores are designed to attract new customers and provide a high level of service to existing customers. Experts use store systems and tools to research and resolve customer needs, supported by products and a product roadmap tailored to these locations. The role works in a team-based environment that brings together store experts and leaders with peers in Customer Service and Engineering to help resolve customer pain points. Employees receive curated training and ongoing development to build their expertise and support career growth. Contributions to customer experience and store results are recognized.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, critical thinking, customer service, multitasking, product knowledge, sales, task management, teamwork orientation, and troubleshooting.
Nice To Haves
- At least 12 months of retail experience as a Neighborhood Mobile Expert.
- Care: Elite Expert, Account Care experience.
- Care: Elite Expert, Technical Care experience.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert in T-Mobile products and services.
- Consistently use digital tools during customer interactions and onboarding.
- Work collaboratively to build and contribute to a culture of sales and service.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
