Sr Mobile Expert

T-Mobile • Danbury, CT

3d • Onsite

About The Position

Sr Mobile Experts are highly capable customer-service and retail experts who deliver best-in-class sales and service experiences in T-Mobile company-owned Experience stores. They use in-store systems and digital tools to address customer needs from research through resolution, while collaborating with peers in Customer Service and Engineering to resolve customer pain points. The role includes curated training and ongoing development to build expertise across T-Mobile products and services. A team-based culture recognizes contributions to the customer experience and store results.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• 12 or more months of Neighborhood Mobile Expert retail experience.
• Elite Expert experience in Account Care.
• Elite Expert experience in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop the knowledge and skills needed to act as a subject-matter expert across T-Mobile.
• Consistently leverage digital tools during customer interactions and onboarding.
• Collaborate with others to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED