Sr Mobile Expert

T-Mobile•Port Richey, FL

9d•Onsite

About The Position

Sr Mobile Experts are highly capable retail experts who deliver best-in-class customer service and sales experiences at T-Mobile company-owned Experience stores. These stores are designed to attract new customers and provide a high level of service to existing customers. Experts use store systems and digital tools to address customer needs from research through resolution, and work alongside peers in Customer Service and Engineering to resolve customer pain points. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to customer experience and store results. The position sells products, features, and services suited to customer needs; resolves customer issues in a single interaction; keeps current through training; and contributes to a collaborative sales-and-service culture. The role requires a high school diploma or GED and at least 18 years of age. Candidates must be legally authorized to work in the United States and pass certification and quarterly recertification. Travel is not required. Hourly base pay is $29.00, with an annualized incentive target of $7,200. Actual incentive earnings vary based on performance and full-time status; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. T-Mobile describes its benefits as including medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family-building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D, accident, life, disability, and long-term care coverage; and, for eligible employees, mobile service and home internet discounts, pet insurance, and commuter and transit programs.

Requirements

High school diploma or GED.
At least 12 months of retail experience as a Neighborhood Mobile Expert, or experience as an Elite Expert in Account Care or Technical Care.
Consistently perform above the company average in sales metrics.
Demonstrated knowledge of systems and tools, with the aptitude to learn new skills.
Strong problem-solving skills and ability to handle customer escalations calmly and professionally.
Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
Passion for people, teams, and T-Mobile's Un-carrier values.
Strong customer-service skills, passion, integrity, and energy to help deliver a world-class shopping experience.
Retail experience in a high-volume environment and ability to work in varied environments.
Strong organization, multitasking, versatility, communication, and attention to detail.
Consistent accuracy with basic math and proficiency using a calculator.
Pass certification and quarterly recertification.
At least 18 years of age.
Legally authorized to work in the United States.

Responsibilities

Sell appropriate products, features, and services based on customer needs.
Resolve customer pain points in one interaction using in-store systems and digital tools.
Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert in T-Mobile products and services.
Consistently use digital tools in customer interactions and onboarding.
Work collaboratively to build and contribute to a culture of sales and service.
Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.