Sr Mobile Expert

T-Mobile USA • Wichita, KS

7d

About The Position

Sr Mobile Experts are highly capable customer-facing experts who deliver best-in-class service while applying their retail expertise. In T-Mobile company-owned Experience stores, they help attract new customers and provide a high level of service to existing customers. They use store systems and digital tools to research and resolve customer needs, and work alongside peers in Customer Service and Engineering to create a one-stop experience for resolving customer pain points. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to the customer experience and store results.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Critical thinking skills.
• Customer service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task management skills.
• Teamwork orientation.
• Troubleshooting skills.

Nice To Haves

• 12 or more months of retail experience as a Neighborhood Mobile Expert.
• Care: Elite Expert, Account Care.
• Care: Elite Expert, Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert in T-Mobile products and services.
• Consistently leverage digital tools during customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED