Sr Mobile Expert

T-Mobile • Fairview Heights, IL

3d

About The Position

Sr Mobile Experts are highly capable customer-service and retail experts who deliver best-in-class sales and service experiences in T-Mobile company-owned Experience stores. They help attract new customers and provide high-level service to existing customers, using in-store systems and digital tools to research and resolve customer needs. The role works within a team-based environment alongside store peers, Customer Service, and Engineering to address customer pain points. T-Mobile provides curated training and ongoing development to build expertise and support growth.

Requirements

• High school diploma or GED.
• At least 12 months of experience in one of the listed backgrounds: Retail Neighborhood Mobile Expert, Care Elite Expert in Account Care, or Care Elite Expert in Technical Care.
• Strong customer-service skills, including the passion, integrity, and energy needed to create a dynamic environment and deliver a world-class shopping experience.
• Retail experience in a high-volume environment and ability to work in varied environments.
• Strong organization, multitasking, versatility, communication, and attention to detail.
• Consistent accuracy with basic math and proficient use of a calculator.
• Pass certification and quarterly recertification.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a T-Mobile subject matter expert.
• Consistently use digital tools in customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.
• Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED