Sr Mobile Expert
About The Position
Sr Mobile Experts are highly capable customer-service and retail experts who deliver best-in-class sales and service experiences in T-Mobile company-owned Experience stores. The role serves new and existing customers, using in-store systems and digital tools to research and resolve customer needs, with the goal of addressing pain points in one interaction. Experts work alongside peers in Customer Service and Engineering and collaborate with store colleagues to create a one-stop resolution experience. Curated training and ongoing development help Sr Mobile Experts build expertise and grow, while a team-based culture recognizes contributions to customer experience and store results.
Requirements
- High school diploma or GED.
- Communication skills.
- Critical-thinking skills.
- Customer-service skills.
- Multitasking skills.
- Product knowledge.
- Sales skills.
- Task-management skills.
- Teamwork orientation.
- Troubleshooting skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- At least 12 months of Neighborhood Mobile Expert retail experience.
- Elite Expert experience in Account Care.
- Elite Expert experience in Technical Care.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills, serving as a subject matter expert in T-Mobile products and services.
- Consistently use digital tools in customer interactions and onboarding.
- Collaborate to build and contribute to a culture of sales and service.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Access to commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
