Case Manager

HEARTSHARE HUMAN SERVICES OF NEW YORK•New York, NY

8d•$29 - $31•Onsite

About The Position

The Case Manager supports youth residents and their families by coordinating services, providing counseling and crisis intervention, maintaining case documentation, and facilitating communication among families, interdisciplinary teams, schools, and external agencies. The role supports residents’ academic and emotional growth, continuity of care, and preparation for reunification or other housing options. Services are delivered in a structured environment using a trauma-informed lens and evidence-based models. The Case Manager is responsible for resident intake, admission, and discharge processes, including maintaining the waitlist, coordinating pre-screening with service providers, and completing intake within a 10-day target. The position also supports family involvement, education and appointment follow-up, benefits and housing applications, resident safety and well-being, and accurate electronic records and program reporting. The role includes field visits as required and other job-related duties consistent with the position’s scope and applicable policies.

Requirements

Bachelor’s degree or equivalent.
At least 1–2 years of professional childcare or direct clinical support services experience.
Demonstrated knowledge and experience providing mandated counseling services to students, maintaining detailed session notes, and preparing progress and annual review reports aligned with IEP goals.
Ability to support, nurture, and counsel residents in a structured environment.
Ability to deliver services using a trauma-informed lens and evidence-based models, such as Motivational Interviewing and Intensive Permanence Services.
Written and verbal communication skills sufficient to complete required documents and reports and to participate in and facilitate meetings.
Experience working with diverse communities and knowledge of multicultural issues, including race, class, ethnicity, sexual orientation, and gender expression.
Must obtain First Aid Certification within the first 6 months of employment.

Nice To Haves

New York State driver’s license preferred.
Experience as a clinician for clients with highly specialized needs and multiple psychosocial risk factors preferred.

Responsibilities

Manage intake, admission, and discharge processing for residents; maintain the waitlist and coordinate resident matching, pre-screening, and welcoming with families and service providers such as C-SPOA, ACS, and JCCA.
Complete the initial intake process within the 10-day target and orient residents to CCR rules and regulations.
Develop relationships with community organizations and resources to improve service access for youth.
Coordinate services to ensure continuity of care and family involvement in youth exit planning.
Facilitate psycho-education workshops for residents, families, and staff about house service policies.
Maintain frequent contact with children’s families and guardians; arrange family or sibling visits and day passes, provide services to children and families, and prepare families for reunification.
Provide ongoing counseling and crisis intervention to residents, including weekly sessions of at least 15 minutes for billing purposes.
Follow up with schools regarding attendance, transcripts, report cards, possible promotion-in-doubt status, IEP meetings, school-based support programs, and daytime school updates.
Review house logs and incident reports, check in weekly with the Residence Manager, and track resident well-being, safety, school attendance, appointments, and family visits.
Collaborate with the Benefits Entitlement Specialist on Medicaid and SSI processing and timely Personal Need Allowance payments to youth.
Participate in staff interdisciplinary team meetings, family meetings, incident reviews, school and service-provider meetings, house meetings, trainings, and other relevant family, crisis, safety, and discharge meetings.
Maintain complete and timely case records, including intake information and consents, admission notes, service plans, monthly progress notes, weekly billable notes, assessments, service notes, aftercare follow-up, entitlement information, and other required documentation in the PRESICION Care electronic record system.
Update the CAIRS database with admissions and discharges.
Follow up to ensure youth attend appointments and discuss follow-up from family visits and weekend day passes.
Complete the monthly program roster and send the weekly census to the Operations Department Director every Monday.
Complete HRA 2010e packets for supportive housing applications and assist with applications for other housing options; update biopsychosocials and psychiatric evaluations for entry screening.
Collaborate with the nurse on medical-related concerns and with recreational specialists to ensure activities support youth goals.
Conduct relevant field visits as required, including home and hospital visits and escorts to appointments.
Perform other job-related duties consistent with the scope and responsibilities of the position and applicable laws, regulations, and organizational policies.

Benefits

Paid vacation, sick, and personal days, and holidays.
403(b) retirement plan with employer contribution.
Health, dental, vision, and life insurance.
Employee Assistance Program (EAP).
Flexible spending account for dependent care, medical, parking, and transit expenses.
Employee appreciation programs and events.
Tuition assistance program.
Professional development opportunities.
Gympass discount.
Verizon Wireless discount.
BJ’s membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, and gift certificates.