Case Manager Pawtucket Health Home Team $2500 retention bonus

The Providence Center•Providence, RI

About The Position

The Case Manager on the Pawtucket Health Home Team coordinates person-centered, recovery-oriented services to reduce stressors and psychiatric and substance abuse disorder symptoms and help consumers achieve the highest possible level of independence. The role works as part of a multidisciplinary team, serving an assigned caseload and other clients in need at Center programs. Services include required in-person contacts in office and community settings, assessments, individualized care planning, referrals and advocacy, monitoring, crisis response, practical support, and documentation. The Case Manager collaborates with clients, families as appropriate, the care team, and community agencies. The role includes home visits, school meetings, and community outreach; support with daily activities and life skills, including medication management and budgeting as appropriate; and safe transportation of clients to appointments and activities as needed. The position also participates in team meetings, case reviews, trainings, case presentations, committees, and agency initiatives, and performs other duties assigned to support client and program needs. The position is eligible for a $2,500 retention bonus. Care New England states that it is an equal opportunity employer and provides reasonable accommodation for qualified individuals with disabilities, as determined case by case. Employees are expected to act consistently with the organization’s ethical standards, policies, mission, vision, and values.

Requirements

Associate’s degree required.
Field of study: Human Services or a related field.
Valid driver’s license, vehicle registration, current inspection sticker, and insured automobile.
Must be able to perform essential job-specific functions, unaided or with reasonable accommodation as determined by the organization.

Nice To Haves

Bachelor’s degree preferred.
Experience in the Human Services field preferred.
Bilingual Spanish preferred.

Responsibilities

Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
Serve an assigned caseload and provide services to other clients in need at Center programs, meeting program standards for service intensity and in-person contacts in office- and community-based settings.
Conduct comprehensive assessments of needs related to housing, education, employment, financial stability, healthcare, and community resources.
Develop, present, and implement individualized care plans with the care team, clients, and families as appropriate.
Connect clients with community resources, including social services, transportation, and financial assistance programs.
Monitor and follow up with clients to ensure needs are met and progress is achieved.
Coordinate case management services with clients’ mental health treatment plans in collaboration with the care team.
Identify, assess, and respond to clinical emergencies and crisis situations, including suicide risk and danger to others; provide crisis intervention and risk management, escalating to QMHPs or Emergency Services when indicated.
Liaise with community agencies, advocate for client needs, and facilitate access to services.
Educate and guide clients and families in navigating healthcare, education, and social service systems.
Prepare reports and documentation for grants, audits, and program evaluation.
Attend team meetings and case reviews to share updates and collaboratively address client challenges.
Conduct home visits, school meetings, and community outreach in clients’ natural environments.
Model and teach daily activities and life skills to promote independence, including medication management and budgeting as appropriate.
Maintain accurate, detailed, and timely records of client interactions and services, including required clinical documentation.
Comply with agency policies, ethical standards, and regulatory requirements.
Transport clients safely to appointments and activities as needed.
Foster cooperative relationships with staff, clients, and community partners.
Attend trainings and case presentations; serve on committees and participate in agency initiatives as assigned.
Perform other duties as assigned to support client goals and program needs.