Case Manager CCBHC $2500 retention bonus

The Providence Center•Providence, RI

About The Position

The Providence Center CCBHC Case Manager on the ACT I Engagement and Diversion Team supports clients in reducing psychiatric and substance use disorder symptoms, managing stressors, and achieving the highest possible level of independence and community functioning. The Case Manager delivers person-centered, recovery-oriented case management as part of a multidisciplinary team, providing in-person and community-based support consistent with program standards. The role includes assessing client needs, developing individualized care plans, connecting clients with community resources, and monitoring progress. It also involves crisis intervention, risk management, collaboration with the care team and community agencies, and maintaining compliance with applicable standards and regulations. The position is eligible for a $2,500 retention bonus.

Requirements

Associate’s degree required; field of study: Human Services or a related field.
Valid driver’s license, vehicle registration, current inspection sticker, and insured automobile.
Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.

Nice To Haves

Bachelor’s degree preferred.
Experience in the Human Services field preferred.
Bilingual ability preferred. For positions designated as bilingual (Bil), proficiency in the required language is mandatory, and the language assessment must be passed no later than 30 days after starting the role.

Responsibilities

Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
Serve an assigned caseload and provide services at the intensity required by program standards, including in-person contacts in office and community settings; also assist other clients in need at Center programs.
Conduct comprehensive assessments of needs related to housing, education, employment, financial stability, healthcare, and community resources.
Develop, present, and implement individualized care plans in collaboration with clients, the care team, and families as appropriate.
Connect clients with community resources, including social services, transportation, and financial assistance programs.
Monitor client needs and follow up to support progress.
Coordinate case management services with clients’ mental health treatment plans and the care team.
Identify, assess, and respond to clinical emergencies and crises, including suicide risk and danger to others; provide crisis intervention and risk management, escalating to QMHPs or Emergency Services when indicated.
Act as a liaison between clients and community agencies, advocating for client needs and facilitating access to services.
Educate and guide clients and families in navigating healthcare, education, and social-service systems.
Prepare reports and documentation for grants, audits, and program evaluation.
Attend team meetings and case reviews to share updates and address client challenges collaboratively.
Conduct home visits, school meetings, and community outreach in clients’ natural environments.
Support clients with daily activities and life skills through modeling and education, including medication management and budgeting as appropriate.
Maintain accurate, detailed, and timely records of client interactions and services, including clinical documentation.
Comply with agency policies, ethical standards, and regulatory requirements.
Transport clients safely to appointments and activities as needed.
Foster cooperative relationships with staff, clients, and community partners.
Attend trainings and case presentations; serve on committees and participate in agency initiatives as assigned.
Perform other duties as assigned to support client goals and program needs.