Case Manager Team 1B $2500 retention bonus

The Providence Center•Providence, RI

About The Position

The Providence Center Case Manager Team 1B coordinates services for consumers to minimize stressors, reduce psychiatric and substance abuse disorder symptoms, and encourage the highest possible levels of independence. The role provides person-centered, recovery-oriented case management as part of a multidisciplinary team, serving an assigned caseload and other clients who need assistance at Center programs. Services include required in-person contacts in office- and community-based settings and are delivered according to program standards. The Case Manager assesses client needs, develops and implements individualized care plans with clients and the care team, connects clients with community resources, and monitors progress. The role also supports clients and families in navigating healthcare, education, and social service systems; coordinates case management with mental health treatment plans; and responds to clinical emergencies and crises. Work takes place in clients’ natural environments and may include home visits, school meetings, community outreach, and transporting clients to appointments or activities. The position requires accurate and timely client records, compliance with agency policies and regulatory requirements, participation in team meetings, trainings, case presentations, committees, and agency initiatives, and other duties that support client goals and program needs. A $2,500 retention bonus is offered for this position.

Requirements

Associate’s degree required; field of study in Human Services or a related field.
Valid driver’s license, vehicle registration, current inspection sticker, and insured automobile.

Nice To Haves

Bachelor’s degree preferred.
Experience in the Human Services field preferred.
Bilingual Spanish preferred.

Responsibilities

Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
Provide services to an assigned caseload, meeting program standards for service intensity and required in-person contacts in office- and community-based settings; also assist other clients in need at Center programs.
Conduct comprehensive assessments of client needs related to housing, education, employment, financial stability, healthcare, and community resources.
Develop, present, and implement individualized care plans in collaboration with the care team, clients, and families as appropriate.
Connect clients to community resources, including social services, transportation, and financial assistance programs.
Monitor client needs and follow up to support progress and ensure needs are met.
Coordinate case management services with clients’ mental health treatment plans in collaboration with the care team.
Identify, assess, and respond to clinical emergencies and crisis situations, including suicide risk and danger to others; provide crisis intervention and risk management, escalating to QMHPs or Emergency Services when indicated.
Serve as a liaison between clients and community agencies, advocate for client needs, and facilitate access to services.
Educate and guide clients and families in navigating healthcare, education, and social services systems.
Prepare reports and documentation for grants, audits, and program evaluation.
Attend team meetings and case reviews to share updates and address client challenges collaboratively.
Conduct home visits, school meetings, and community outreach to support clients in their natural environments.
Assist clients with daily activities and life skills through modeling and education, including medication management and budgeting as appropriate.
Maintain accurate, detailed, and timely records of client interactions and services, including clinical documentation as required.
Comply with agency policies, ethical standards, and regulatory requirements.
Transport clients safely to appointments and activities as needed.
Foster cooperative relationships with staff, clients, and community partners.
Attend trainings and case presentations; serve on committees and participate in agency initiatives as assigned.
Perform other duties as assigned to support client goals and program needs.